Goodwill Retail Store and Donation Center MD 21117

M

Martie Amaya

This store pissed me off today. But there was also a good part so read all. I went to look for teapots. Before I even made it to that area I seen a desk I fell in LOVE with. It’s a nice desk and just about the size I needed. I asked who I believed to be the manager “if I pay for a desk I like can I come back in less than an hour and a half to pick up as I have a piece of outdoor furniture in my suv already” I was given a very firm “no we can’t hold things” I then said even though I’m paying for it I just need to run home to Parkville drag the outdoor table out of my car and run back here”, again, “NO”! I went back to the furniture and sat in a chair near the desk while I texted and made calls to see if anyone was available to help me. No one could which I figured as it’s a work day. While still sitting in the chair with literally a few tears in my eyes as I really wanted this desk, the manager was walking towards me to go to the office. I asked “would you consider an exception to the rule if I said please I really want this” again a FIRM NO, no empathy no nothing ! Found out she was the assistant manager, so I decided to ask the store manager when I found out a different lady was the SM. Again met with a FIRM NO. I literally begged all I needed was less thank 1.5 hours 30 minutes to home 30 back and a little time to get other thing out of my car as I knew I had no help at home it would be just me. BUT the store manager did at least then say, “you can buy it and put it outside and hopefully it will be there when you come back” literally right outside the door in front of the window. So if you can do that then why not let me leave it upfront in front of the window INSIDE, either way it was going to be paid for before I left. But anyway, I agreed and a young lady cashier put a piece of paper on it that said sold, I thanked her and two men put it outside. There was a young boy (cashier) his name is Kelly, I asked him would he be up front the whole time his reply was “yes ma’am I will” I asked “can you try to keep an eye on it but I don’t want you in trouble” he said “don’t worry I got you” I’ll be here when you get back and so will your desk”. So I ran home got table out, turned around and went right back it was 1 hour and 9 minutes! The young man was still upfront he seen me and asked “can you give me a few minutes to get the line down and I will help you out it in your car” ? I said yes Kelly, I can wait. Kelly is better than this place. Extremely kind, always a smile on his face, told me he kept a sharp eye on it even while still doing his job. He put it in the car all by himself and it was not light but would not let me help him. He is a great asset to any company and I hope one day Goodwill or wherever he winds up appreciates him as much as I did today. Thank you Kelly from the bottom of my heart

V

Vonda Warner

Well... I must say I am in this Goodwill darn near every weekday... Everyone has really treated me well... Especially Evonne... however... Mark (cashier) had a very bad run in today over a $1.25 rubber dinosaur ?... To me it was the principal... And for 2 your not going to talk to me any kind of way...I don't care who you are, nor do I care about the color of your skin . The toy didn't have a price on it....ok I get it... It has to go to the back and then the workers will put a price on it .. most times the cashier will take it back and get them to price it....it's not my fault this was put out on the floor with no tag... Anyhoo... I asked Mark ?? (Bandaid) If he could put it to the side and I wld come in later once the checker came... He said No! I asked for a manager..which he never called... I asked him not to take the toy back there I wld just wait for the manager... Be then stormed to the back with my ? The Manager.. a very patient blk gentleman came out for something eles..I told him what happened... He said that was the store policy... Which I understood... I have worked and managed in customer service for over 30 years... Mark's customer service skills suck.... Thanks to the manager for at least acted like he gave a damn.... Moral to the story ... There's more than one way to skin a cat.... Looking at these reviews I'm really surprised at why the customer service doesn't get better...I will be sending a copy of this to corporate as well...

L

Lisa Dowdy

Horrible experience! I was dropping off a SUV full of furniture donations and the employees were extremely rude! I drove up at 4:58pm and they said they were closed. I said it's not 5pm yet and I have a car full of stuff to donate. The guy got very aggressive and was complaining about how much work he had to do before he could go home for the day. Very ungrateful employees! Stay away from this awful company and take your items to a company that is grateful for donations!