Firestone Complete Auto Care NY 10306

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Ben Santiago

If I could give 0 stars I would….Dropped of 7 rims and and 5 tires to mount and balance for my e39. I specifically let the manager that was there on Friday evening that the two rims that had tires on them were going to be given to my son for his e39 the rims only as I needed the tires for my car. Saturday afternoon I showed up as they stated of the phone should be ready in about an hour. Look at the two wheels that were for my son and they were damaged on the lips. Let the manager know and he stated that’s how they came in. I let him know that I did not give him the 2 rims that were for my son like that. The manager stated his wheel mounting machine would not cause that damage then proceeded to ask me how much was I paying for the service then asked me how much I paid to get me 5 wheels refinished that they were working on. The manager ask me what would he want me to do. I told him you should know you’re the manager at this place. He proceeded to tell me he knew this was going to happen . I replied if that was the case you should have never providing me with the service and I could have gone else where. Let the manager know I have pictures and a video of wheels and if he wanted to see it he said no.Was told by some one at the place that Firestone is not the best place to have the wheel I have installed. If I would have known that I would have gone elsewhere. They also damaged the inner barrels of my refinished powered coated wheel. Aluminum wheels will start corroding if the finsh is compromised. I didn’t let the manager know as I was upset and just wanted to get my wheels a leave the shop. Pictures speak for themselves. The last two pictures are of the 2 wheels in perfect condition before they damaged them that were going to be given to my son. I have been a customer at Firestone since the late 90s but now will go elsewhere for my automotive needs….

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Jonathan pierro

I had a fantastic experience here. I had an emissions system issue and the workers here explained to me the step approach they take so that I am not overpaying for work I don’t need. I really appreciated this, not only was the work on the car done well but the service was great the team kept in touch with me and waited for me to give them the okay with every service. I would come back here 10/10 times. My man Guido at the front was amazing as well!

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Johnpaul perrone

Just came from Firestone to get an oil change and my tire’s rotated. I dealt with Melih and he was by far one of the best guys I’ve dealt with in a long time. There were issues with my warranty and Melih took his time to get everything taken care of in a professional manner. I would recommend going this place because of how professional Melih was. Thanks again for your help and patience with this matter I truly appreciated all your help JayP