Key's Towing, Inc. VA 23112

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Stephen B

Called to secure services for towing a disabled vehicle, they collected credit card info and was told they would arrive within the hour. Hour and half later I called to inquire and was told they had an accident call that came in after my call they were responding to and would give me a call when driver finished. Another hour and a half later I called again. New lady answered and knew nothing of my call, she investigated and called me back acting like they just finished the call and the driver would be there in 20-25 minutes. Driver arrived indicating he was eating lunch and thought they had sent another driver hours earlier. His statements confirmed the lady clearly lied when she called me back. Driver arrived after dark. The next day I discovered the tow truck leaked a large pool of hydraulic fluid, approximately 5-6 feet in diameter, all over my driveway leaving an heavy oil slick. On top of all of this they overbooked my credit card. First Lady indicated $81 and they ended up charging $84.24. Worst experience I have ever had with a towing company!

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Jose Alfonso

Great customer Service, excellent princes must use towing company.

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Nicole Bohannan

Keys Towing was incredible! I got in an accident on christmas eve, and Keys Towing was the only company that responded and came in an incredibly timely manner. I was basically stranded on the highway figuring out how to get home (I had no money and no one to help) and without any hesitation the 78 year old owner volunteered to take me home, free of charge. We even had a very lovely conversation on the drive back as well! I have never experienced such empathy with a towing service.