Rich Auto Experts Corp. NY 10933

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Dominique Wilder

I had my vehicle repaired at Rich Auto Experts following an insurance-covered deer collision. My car was in their shop from November 4 through November 26 2025, and I was told the repairs were complete and the vehicle was safe to drive. Less than 24 hours after picking it up, on Thanksgiving Day, the vehicle suffered a coolant system failure while I was driving on the New York State Thruway. The engine overheated, the car began smoking, and I was forced to pull over on the highway. I was traveling with my sister and two six-month-old infants, and we were stranded for hours in freezing conditions waiting for a tow and alternate transportation. The vehicle’s heating system also failed during this incident so the car became cold very quickly as we waiting for the uber. When I returned the car to the shop, I was initially told the failure was a “coincidence of timing” and unrelated to the accident, despite the damaged component being located in the area of significant front-end impact. The shop ultimately repaired the issue and reimbursed my towing and transportation costs, though they continued to deny responsibility. After picking up the vehicle again on December 2, I discovered another unresolved issue: the windshield washer system does not work despite the reservoir being full. This system worked properly before the accident. I reported this issue on December 16. Since then, I have experienced repeated delays, inconsistent explanations, and a lack of follow-up. More than a month later, the issue remains unresolved, which is especially concerning during winter driving conditions. It’s becoming extremely unsafe to drive my vehicle due to me being unable to clean my windshield. Given that my insurance claim had already been paid out, it’s frustrating to feel as though this remaining issue is being deprioritized rather than promptly addressed. While the shop eventually addressed part of the problem with the first issue. My overall experience involved unsafe conditions, incomplete repairs, and prolonged delays. Based on my experience, I would advise others to proceed with caution and thoroughly inspect their vehicle before and after repairs. I have included photos and documentation supporting my experience, including proof of communication and lack of response, images of the front-end impact damage where responsibility continued to be denied, and a photo showing a full windshield washer reservoir (kind of hard to see) alongside the condition of my windshield during winter driving. These materials demonstrate that the issue is ongoing and has created unsafe driving conditions. Today is Feb 1st. The issue is still unresolved.

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Jonathan Ozuna

I recently had the pleasure of visiting this auto body shop after a deer ran into my vehicle, and I must say, the experience was nothing short of exceptional. From the moment I walked in, I was greeted by friendly staff who were knowledgeable and eager to help. The level of professionalism displayed by the team was truly impressive, and it immediately put me at ease knowing my car was in good hands. The quality of work done on my vehicle was top-notch. The technicians paid attention to every detail and went above and beyond to ensure that the repairs were completed to perfection. Not only was the work done efficiently, but it was also done in a timely manner, allowing me to get back on the road. It's clear that this auto body shop values their customers and strives to provide the best service. When it was time to pick up my vehicle, Sal (Owner) went above and beyond and waited an extra 2 hours for my arrival after closing the body shop. Top Tier Guy!! Once I arrived, a brand new car was waiting. Overall, my experience at this auto body shop was fantastic. Whoever lives in or around the (845) area code, I would highly recommend it to anyone in need of quality auto repairs. The professionalism, expertise, and excellent customer service make this shop stand out among the rest. I will definitely be returning for any future auto body needs. Thank you, Sal & to the team, for a great job done!

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Sean McCarthy

I hit 2 different deer 2 months apart. These guys fixed the damage expertly both times. They're quick, no hassle, no nonsense, and do awesome work. There are a dozen other body shops between me and this place and I'll pass them every time to go here. If you need any repairs, don't hesitate.