Park Terrace Hotel NY 10018

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Laney Fay Elliott

The room did not have a real bathroom door. This is a dealbreaker. The hotel was absolutely lovely otherwise. Staff was fantastic, location was great, bed was comfy. But bring back real bathroom doors. It was not a comfortable stay sharing a space where the toilet and the bed are mere feet apart and not separated by a full and actual wall and door. A sliding glass barn door is not an acceptable feature for a bathroom. It’s a shame, because it was otherwise such a great stay.

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Sydney DeMaria

Overall, our stay at the Park Terrace Hotel was good. The room was compact and the view wasn’t anything special, but everything was clean and the bed was very comfortable. The location is great if you’re happy staying in Midtown, and the Bryant Park winter market nearby is a lovely perk. Our biggest issue was the front desk. We asked about upgrading our room when we arrived and again a couple days later, and we were fully prepared to pay for the upgrade. Both times we were told someone would call our room phone and our cell phone to show us an upgraded room, but we never received a call, voicemail, or follow-up. At checkout, Yovanni was openly rude and scolded us for being “MIA.” We explained that we had come down to the front desk and also waited in our room, but never heard anything. He doubled down instead of simply clearing up the miscommunication, and it left a bad taste. On the flip side, the Branch restaurant on the 6th floor was wonderful. Jonathon and the staff were genuinely friendly. He gave us great recommendations around the city and even wrote them down for us. Front desk could take notes!

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Tracey

We had such a wonderful stay, especially thanks to Miguel. We visited around Christmas and he made it so special. He wished me a Happy Birthday and surprised us with champagne in our room along with a thoughtful note. When we left, he gave us a beautiful ornament for my boyfriend and our family which meant so much to us. The location is perfect and close to everything. The lobby was stunning with a gorgeous designer Christmas tree and wreaths. I would absolutely come back for the service and the location. I highly recommend.