Connecticut Department of Motor Vehicles CT 06109

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Juno Dina

I’ll start off with this DMV does not look like a typical DMV. This location is the headquarters(the main office) so it’s a huge building. I was a little confused as to where to park. When you 1st enter, that lot is for taking tests. Follow the lot around for regular parking, and there are plenty of lots. Checking in on my phone made entering the waiting room smooth. If you’re not aware how to do so, click the link they sent your phone. Once you show the officer at the door, you can sit and wait. Your number will come up on the screens. The energy from the clerks was really great. When names were called and no one showed up, other clerks chimed in calling. It was funny. The music was great, so the wait wasn’t bad. The air was a little choppy and it took breaks. They had fans but they went off about 20 mins in. I sat closer to the lower numbers in the front area. When I came in and went towards the back numbers it was way colder. I haven’t registered a car since before have issues with my memory. I couldn’t remember the process and was hoping I filled out the paperwork correctly. The screen rebooted while I waited and never came back to the numbers screen. I almost had a panic attack lol. The number calling system is pretty loud, so I tried to relax. There was another screen behind me, but I didn’t want to get up. I have dizzy spells so I only wanted to get up when called. Of course they texted me to go up to the window by mistake lol. I was called next though. My clerk Yumna was beautiful and very sweet. She was very knowledgeable and kind. My wait all together was an hour to register a new vehicle. Other services seemed to move faster. This was a 10 out of 10 experience. I will definitely come to this location again and highly recommend.

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Angelie Toxqui

Johnathan’s the perfect kind of instructor for those anxious to take their road test! Super friendly, patient & reasonable, gives a sufficiently succinct rundown of what to expect during the test, and overall very pleasant. Same thing for the man handling the paperwork at the front desk, was reasonable and respectful despite that I’d forgotten a R229 form. Otherwise, the security at the front could use some help in how to deal with people in a respectful manner while being orderly. Sometimes people say silly things when they’re anxious, let’s not ridicule them for that, it isn’t cool nor is it funny :)

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EmmaKate Austin

Don’t come here unless you have an entire day free to get the simplest services taken care of. Shoutout to Keith who was really nice, but JFC you will wait HOURS. I’m just trying to get my out-of-state license changed and it’s already been more than a four hour process and I’m still waiting. Least efficient DMV I’ve ever been to. This place makes the DMVs in Florida look like a Chick-fil-a drive thru line.