Shalom Express NY 11218

Y

Y T

I've been a long-time and very frequent customer of Salam Express, and my overall experience with them has always been excellent. They are generally reliable, and the drivers are professional. I truly appreciate the consistent quality they provide. However, I had a very disappointing and concerning experience today that I feel needs to be highlighted. I ordered a car to pick me up from the grocery store with only four medium-sized boxes that could easily fit into any small sedan. A minivan arrived, and the driver let me load the boxes without issue. A block or two into the ride, he suddenly informed me that there would be an extra $10 charge per box, or $40 total, on top of the fare. When I challenged this, he compromised to $5 per box, aiming to add $20 to my standard $8 fare. After arriving at my destination and further argument, the extra charge was reduced to $10. The driver also told the base that I had "big boxes." This attempt to add a significant and unannounced surcharge for items that are clearly standard baggage and fit easily into the vehicle—especially after we were already on the road—was unacceptable and felt dishonest. While I understand that occasional, minor disagreements can happen, this was a clear attempt to overcharge a loyal customer. I believe this is an isolated incident, but I am writing this to urge Salam Express to address this specific driver's conduct. Your company's strong reputation for reliability is built on trusts, and this driver's actions today fell far short of your usual standards. Bottom line: I still highly recommend this company for their reliable and professional service, but be wary of attempts at unannounced extra charges.

R

Ricardo Navarro

Good pricing and service most times. Have been left stranded by the service or have had late pickups about 4 out of each 10 car requests. Always would recommend to have a plan B.

L

Lauren

Do not use this service. One girl is very rude on the phone. They will tell you they take card and then the driver will demand cash at drop off. Even when I booked the ride with her the day before there was no hello, no thank you , no please, no customer service just “give me the pick up and drop off” I called back about the inconvenience of having to go bother my friends for cash and the girl answered “yeah our system is down, you should be asking if youre going to pay with card” which I then said “but the card you give out and the answering machine says you do take card, so maybe tell customers before hand if the system is down? like how some stores say ‘cash or card’?” And she was like “do you know how to ask for something when you want something? Yeah…” I asked for the manager and she hung up on me.