Walmart Auto Care Center NY 12077

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AvidReviewer

Had our oil changed at this Walmart, requesting the best oil and oil change for our vehicle, as we just purchased it from a dealer and want it maintained to its fullest. Following the oil change the car made weird noises, and we noticed the oil light started to come on then go right off. I was able to get it into the garage where we get the car maintained to have it looked at. Well, it turns out when Walmart did the oil change they damaged the filter when they put it on, causing the oil to leak every time the car was turned on and running, leaving no oil at all, not to mention didn’t put the cover that over the oil pan correctly. Was not given the oil change that was requested…best oil change for the vehicle, didn’t care about the price at all I informed them. Instead, given a oil change in which caused my vehicle to go from zero issues, to leaking oil, making sounds, ultimately driving with no oil to having to spend the day at the garage and get a whole new oil change because it wasn’t done right by Walmart Auto Care Centers. Contacted customer service and was told I would hear back within 3 days, and they filed a claim. It’s been a week, and nothing.

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Lyndsey Livingston

Took forever to answer the phone. Called the auto department a few times and the front no answer. Finally after over an hour someone answers however they were absolutely rude the whole time when I’m just trying to get information on my tire warranty Horrible customer service!

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Chloe Daemon

Called 5 times with no answer. Called the pharmacy to get someone to help and still no one answered. This isn’t even the first time this exact scenario had played out. I was trying to get help because another one of their auto care centers failed to help me with a problem with an order that they caused. Super super upset. I’m genuinely paying double what I was prepared to pay because of mistakes made by Walmart and I got no assistance or reparation for it. If I could give no stars I would.