Bullion Exchanges NY 10036

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Chadwick Wicky

Awesome people. Always smooth transaction, processing time is quick, they actually answer the phone and respond to emails very promptly. At times within minutes! Very accommodating. Prices and Buy backs are of the best if not the best all around in the industry! Some have good prices and some have good buy backs, nobody has both because it’s hardly possible ? not even sure how BE does both but they do! Check for yourself! Not to mention, absolutely the coolest boxes period haha! (They pack discreetly but inside you get a cool/fun box ??) Definitely on my very short list of go to’s! Needless to say, highly recommended!

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Robe Ancona

Worst experience I’ve ever had with a precious metals dealer. I wired over $11,000 for gold and silver. They confirmed receipt of the funds. When I arrived at the store to complete the transaction, I was told there was a “line” and was ordered to go outside. When we went outside, they began yelling that it was cold and to close the door. The behavior was rude and completely unprofessional. Once they finally let us in, they asked for IDs and then questioned whether the wire came from a business or personal account. When I confirmed it was a business wire, they incorrectly stated I needed a resale certificate. This is false—there is no sales tax on bullion, and a resale certificate is irrelevant in this situation. Their staff became increasingly disrespectful. One employee actually said, “Customer service is way nicer than us, I’ll tell you that,” which says everything about how they treat paying customers. Without justification, the owner then canceled the order—after they had already received my money. As of now, they are still holding my funds. To make matters worse, they called the police on us despite no wrongdoing on our part. Extremely unprofessional, misleading, and stressful experience. I strongly advise anyone considering doing business here to be very cautious—especially with large transactions.

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NS Law Dog

First order I received call about shipping to FedEx location rather than my house (since signature was required). 2nd order I requested the same for order to be shipped to FedEx location. Emailed THREE times with no response. Finally was able to change myself on FedEx app. Order still ended up being delivered to my house while I was out of town without required signature. Very poor customer service by Bullion Exhange. Will not be doing business with them anymore. Typical NY business. Will follow Trax NYC advice from now on.