Kiehl's NY 10003

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D Dalton

Very worth it -- go if you're thinking about it :) Another vote for Nyasa. She knew her skin and ingredients stuff. Helped us pick out alternatives for discontinued products as well on this trip restocking up. Recommended products based on skin type and how to bundle to save, and ofc samples of new things to try! ☺️

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Kaylynne Marquez

The store manager, Josh, took such good care of me. He was so gentle and explained each step while applying products to my skin. I’m so impressed with his level of knowledge and ability to explain it in layman’s terms! I am stocked up and so grateful. It’s been a few weeks and my skin has improved beyond belief. Thank you thank you thank you!!

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Mikey RBB

Since the company has such a shoddy web operation and no feedback for its terrible online order fulfillment (no accountability to its loyal customers) I'm leaving this review for its flagship store. Kiehls online is a joke. From the glitchy website to the pathetic checkout process and long waits for shipping and awful customer service, they should really just close its web operation until they are up to the standard of any small business. Pretty simple: i was happy to pick up the order i made 2 weeks ago in any store (I'm in NYC) but they said that was impossible and they'd have to ship. They still haven't dropped it at the post office. When i ask what's going on they either say "it's shipped, be patient" or "do you want a replacement?" Lol it hasn't shipped (creating a shipping label isn't shipping). Oh, a replacement for what? Are you saying you lost the order? If so you might want to lead with that. But upon further investigation it's either AI or people in a foreign non-English speaking country that's doing the replying. Just robots repeating scripts. God luck, Kiehls. I've spent thousands at your stores over the years but if you can't fulfill a simple order I'm done with you.