Target NY 10011

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Angelic Kreations

Customer Service Concern and Recognition – Target 23rd Street & 8th Avenue Customer Relations I am writing regarding a recent experience at the newly opened Target - 23rd St & 8th Ave location. I entered the store specifically looking for vegan butter. Upon arrival, I approached an employee named Eric, who was standing near the entrance engaged in an extended conversation with a security guard. While I understand employees may need to communicate, it was evident that the conversation was taking priority over assisting customers. When I asked where I could find vegan butter, Eric stated that he did not know and directed me to the back of the store where regular butter is located. After walking there, it was clear the item was not in that section and would logically have been located in a different refrigerated area much closer to where he was standing, within approximately ten feet of his position. Before leaving, I decided on my own to stop at the register and ask again. At that point, Ursula and Alana assisted me. They took the time to look the item up properly and provided the kind of attentiveness and professionalism that should have occurred at the door. I sincerely appreciate their effort and customer care. As I exited the store, Eric was still at the front engaged in conversation with the security guard, not assisting customers entering or leaving. There was no follow up and no attempt to correct the earlier interaction. This was not simply about an item being unavailable. It was about attentiveness and basic service standards. The difference between Eric’s response and the assistance provided by Ursula and Alana was noticeable. Eric clearly needs retraining on customer engagement and attentiveness. If he holds a supervisory position, that concern is even greater. I hope this feedback is received constructively and used as a training opportunity. The positive service demonstrated by Ursula and Alana shows that the standard can and should be upheld consistently. Thank you for your attention to this matter.

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Gary Lim

Think it wasn't very well stocked , Couldn't find everything i needed but still adequate

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Aparajita

My daughter has 3 hours exam , so I thought may be I will go to the Target and spend the time there. But guess what, I went there for mostly clothing and jewelry section, but that Target did not have those section, can you believe that!