FourLeaf Federal Credit Union NY 10001

C

Christian Jackson

I cannot believe I have to make another bad review for FourLeaf but it is what it is. I am extremely disappointed with how FourLeaf Federal Credit Union handled my recent deposit. I deposited a legitimate government check, issued in my name, and instead of processing it normally, my account was locked for “suspicious activity.” I have called the resolution center who tried their best to help me but to no avail. I also attempted to reach the Chelsea Branch but did not receive any assistance. I promptly provided clear photos of the front and back of the check as requested. Despite this, they continue to demand additional documentation that the issuing agency simply does not provide. A government-issued check should be verifiable through standard banking procedures — it should not result in a customer losing access to their own funds. Because of this freeze, I am now significantly inconvenienced and unable to access money that belongs to me. Fraud prevention is important, but members should not be treated as guilty by default when depositing valid checks. I am demanding a prompt and fair resolution so my account access can be restored without further delay. Situations like this create unnecessary financial stress and reflect poor communication and member handling. I hope FourLeaf improves its verification process so other members are not put in the same position. It is a shame because I planned to return to the Chelsea Branch to establish a business membership and utilize a HYS premium. They cleared $225 of my $321 check but are making me provide documentation for the remaining funds. That makes no sense. The check is legitmate and I feel insulted that they would find such little bit of money as suspicous. I remain faithful to this institution and hope that this is resolved as soon as possible. All of this fuss just to clear $96 dollars is honestly ridiculous. The procedures must be compatible to the reality of the world. My check was legitimately issued to me. I never comitted fraud with this institution and I feel targeted. I cannot ask the governent for documents that do not exist. Please advise as soon as possible.

E

Ernesto Rivera

I am currently working with FourLeaf Federal Credit Union regarding an issue with how payments on my auto loan were applied. After reviewing my transaction history, it appears that payments were not allocated correctly for a period of time, which resulted in continued late charge balances and monthly payments higher than my contractual payment amount. A loan specialist informed me that the account was under investigation and that I should receive an update within two days. That timeline has now passed and I have not received any follow-up. Additionally, the email address provided for communication appears to be unmonitored, making it difficult to obtain updates on the status of the investigation. Also, tried calling them and was left on hold for over 30 minutes. At this point I am simply requesting a timely update regarding the review of my account, confirmation of the corrected balance, and resolution of the overpayment that appears to have resulted from the payment allocation issue. I would appreciate someone from FourLeaf contacting me to provide an update.

D

Dwayne Edwards

My card had been compromised while working in New Jersey and New York. I couldn't go back home. Which was a 4 hour drive. My credit union directed me to Four Leaf Federal Credit Union and said they were an affiliate branch. When I arrived the customer service was phenomenal. I can't remember the young man's name. But he put me at ease. Did my transaction and rest is why I'm writing ✍️ this review.