Trux Outfitter and Power Equipment NY 13904

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Mike Jones

I took my 22 Denali to Trux outfitters to get a plow mount installed in 22 and the installer went out to truck with me and I discussed how I wanted it and he made it awesome and took the time to cut valances so it looked good. In 25 I took that 22 to get the mounts torn off prior to trade in, they made an appt fast and worked with me when I could not make it to first appts. They also worked with me to get my new 25 Sierra 3500 Denali ultimate in quick to put new mounts on. They answer the phone quick and get you in quick. When I dropped it off when I Tim tried to discuss with them about keeping all valances on and they really seemed disinterested. They pointed to the online instructions that you are to take them off and discard them. The installer seemed so uninterested to even acknowledge my request I walked out and got in my wife’s care and said “yeah that installer doesn’t care he won’t try”. Luckily the pieces taken off with care and left in my bed and I was able to come home and cut the pieces and get four different pieces cut and screwed up on and very secure even tho that was their reasoning for not wanting to do the extra work. All and all pretty good service but if u buy a 100k truck and care about details it’s prolly worth going to a shop in a bigger market like thruway in Rochester where they are more familiar with nicer trucks and picky customers.

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Mike 30 Harry

Had a factory authorized recall on my Scag Z-Turn. Although I didn’t purchase from Trux, John sent his driver out to my house, picked up my mower, performed the recall repair, and brought it back to my house for no charge. I don’t easily forget a dealership going the extra mile for their customers… I will definitely be using this dealership again. They were GREAT !

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Robert Casterline

Great service and always there to give advice