Chase Bank NY 10013

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Madeleine Briastre

I’ve been a Chase customer since March and have maintained a solid credit score. I only have one credit card, and I’ve tried twice to apply for a higher-tier card to avoid foreign transaction fees since I often have expenses abroad. Both times, my applications were denied for the same reason: “not enough credit history.” Yet my roommate got approved for the same card after just three months! I scheduled an appointment with my banker to understand what was going on, and to my surprise, she told me: They can’t tell me why my previous applications were declined, They can’t tell me whether I’d be approved if I apply again, And they can’t share what criteria are used to determine approval. So basically, I’m expected to apply a third time, risk another denial, and watch my credit score drop again, all without any visibility or guidance? To make things worse, my own banker even suggested that I “consider the pre-approved offers” I’ve been receiving from Bank of America instead. Absolutely disappointing experience, zero transparency, zero support.

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Alex Yu

Yuan Yuan (Esme) is the best customer service representative I have ever met. She has done a great service while we visited there.

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Michael O'Brien

Charlotte is a gem and extremely helpful. She made my day better with her lighthearted mood. Chase has a great employee.