Chase Bank NY 10002

S

Sarah Wang

I am writing this because I am absolutely shocked and deeply disappointed by the service I received today at your location. This was, without question, the worst experience I have ever had with Chase Bank, and I never imagined I would say that about a company that claims to put customers first. From the moment I walked in, what should have been a simple, routine visit turned into an exhausting and upsetting experience. My initial request was straightforward: process credit card transactions on two separate accounts and print a copy of my Form 1098. These are basic banking tasks that any standard competent associate should be able to handle. Instead, I was met with carelessness, confusion, and a complete lack of attention from Associate Banker Ms. Nicole T. I had to repeat my instructions three times before the transactions were finally understood. That alone was frustrating, but what followed was even worse. When I asked for my Form 1098, I was handed mortgage statements, completely the wrong document. After pointing out the mistake, I was told that Ms. Nicole did not know how to print the correct form. I politely suggested asking a colleague or the branch manager for assistance. Rather than doing so, I was met with dismissiveness and an attitude that felt downright disrespectful. My ID was tossed back to me in a manner that was rude and unprofessional, and I was told to wait for a personal banker instead. What made this even more unacceptable was the fact that the Associate Banker line was completely empty, while the personal banker line had three customers waiting. This gave me the strong impression that responsibilities were being avoided by the Associate Bankers at this location, and that the solution was simply to pass me off to someone else rather than take ownership of the issue. I left the branch feeling completely let down, frustrated, and upset. This experience was not only inconvenient, but it was insulting. Chase promotes values of Service, Heart, and Excellence. None of those were present today. This single incident has erased the positive impression I once had of Chase. It is unbelievable to me that this is the kind of service provided by the largest bank in the U.S., a company that claims to put customer experience at the center of everything. I hope this feedback is taken seriously because no customer should ever feel this way after visiting your branch.

L

Liliet Reyes Oliva

Really slow service . Be prepared to be in a long line. Specially if this lady help you could take more than 40min to get some change .

P

PJ The Flying Dutchmen

My daughter wanted to change het $100 bill into 100x $1 bills, this is the only bank that would allow her to do this...for free!! Very kind and helpful persons! The smile on my daughters face we will never forget. Thank you.