Chase Bank NY 10016

T

Travel NYC

It's really amazing how employees are not properly trained on customer service. My wife accompanied my son to open up his first bank account (16 years old). I recommended they go to Chase, since I use Chase as my primary bank for my personal and business checking, savings, and wealth management. It was an opportunity for Chase to bring in a new customer who over his lifetime can bring the bank potentially thousands of dollars in business over the years, because your first bank account is something you will remember for a lifetime. Unfortunately the representative couldn't care less, and insisted to open an account for my son, she had to open one as well and she did not want to open an account. Not only did they loose a new customer, who could have in the future brought them enormous business, they lost me as a customer, my business, as their customer, and my wealth management accounts. Good bye Chase

P

Pari Patel

I had a 2pm appointment that I’ve now been waiting 30 minutes for. They should really practice better scheduling to avoid this problem

A

Ava Casalino

Wow. This Chase really went above and beyond. I was having trouble getting a cashier's check for various reasons and every employee (seriously, I believe I was helped by six employees at the end of it all) worked together to find a way for me to get the checks ASAP so I could officialize getting an apartment. Basically, they spent a whole hour helping me and I really appreciate it. I owe these employees big time. Thank you all!