Chase Bank NY 10003

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Clara E

I visited the Chase branch at 69 Fifth Ave, W 14th St, New York, NY to open a teen account for my grandson, and Mina helped us through the whole process. She was kind, knowledgeable, and very helpful. Mina explained everything clearly, answered all our questions, and made sure we understood each step. She was patient, professional, and made the whole experience easy and stress-free. It’s rare to get such great customer service these days, and Mina really went above and beyond. Chase is lucky to have her. We really appreciate her help and would definitely come back because of her.

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Jacqueline Keeley

Can’t speak to any other employees, but Roogen is downright terrible. Took literal hours to set up a basic business account, didn’t understand anything, and didn’t link our accounts as we asked him to do. I let it go as he was new and needed help so I figured he would figure it out. Went back in a few months later to get the accounts linked finally, and I’m stuck with Roogen again. He doesn’t tell me what he’s doing, just futzes around for 5-10 minutes and then goes to the back for “a minute”. 7 minutes later he comes back and tells me they are already linked, which is untrue. Then we pull the info up and he says one of our cards is closed, so that’s why we couldn’t link it. This was the first I heard of this, and he was incorrect but kept pushing it, despite our other card not being linked either. Not once did he validate my concern about our card being closed without our knowledge, or that I couldn’t pay the card without it being linked, or that generally this has all been hell to deal with. At a certain point I was done with the incompetence and disrespect and left. Went to another Chase branch in Union square and they asked me fully about the issue so they understood it, and in a timely manner were able to tell me exactly what I needed to do to get my accounts linked, and all with a positive demeanor. Again, no idea how the other employees are at this location, but avoid Roogen at all costs!

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Dr.T G

I was worried by the low reviews, but received excellent service at both the window (from the gorgeous tall professional Latina woman), the lobby (security guard and tall handsome buff Black man. I think his name is Laji). I felt welcomed and valued as a regular customer and saw 'Laji' helping another (disgruntled) customer with the same patience and kindness, and greeting those who entered and exited.