Chase Bank NY 10011

B

Bradley Shelver

Incredibly rude bankers and staff. They forget they have our money. Need simple information and it was a chore with lots of attitudes. Absolutely moving my personal money and investments and that of my company elsewhere. It has come to be the practice of this global disconnected company. So much for loyalty. Moving my finances after 25 years to another bank. I suggest doing the same .

L

Li G.

I just wanted to write a review because I walked in on a Saturday with my dad and from the teller to the CSR both were incredibly friendly. Aisha was absolutely amazing she was incredibly helpful supportive and apologetic. She couldn’t meet with my dad and I (elderly, hard of hearing) at the moment as she had a previous appointment, she gave us the next best option unfortunately for us it didn’t work, so we returned an hour later. Aisha expressed patience, empathy, and compassion for my dad and myself. Something people lack these days she really nailed what customer service truly is. Helpful, patient, knowledgeable, and relatable. Perhaps she can lead or assist in teaching customer service to others. Especially for our elders because this is what we need more of.

N

Nuo Art

Made an appointment to open a college student bank account with Frey Pena. The bank environment is bright, clean and tidy. We coming from overseas and not clear about the banking service in the US, he’s patient, easy-going and explained everything clearly, from opening the account, setting up overdraft protection, to activating the mobile app and getting the checking account promotion. Even though the physical card takes 5-7 days to arrive, he taught us to use the digital card. 100% satisfied with Frey’s positive attitude and helpfulness!