Chase Bank NY 10121

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Melissa Marie

I’ve been coming into this branch to get a cashiers check for rent once a month for a year and half since it is above Penn Station and I commute from there. They are very professional and friendly but it has always felt a little cold. I figured this is an “in transit” branch and not your super friendly neighborhood Chase where you bring your dog and recognize the teller each time you visit. Totally acceptable for routine transactions though. About two months ago, I put in a dispute regarding a large transaction on vacation. I had been working to get this claim resolved for about 60 days and I was very frustrated. While in my office one day last week I called the Claims Resolution line for an update. The representative I spoke to told me even though I sent over supporting documents I still had to submit a questionnaire. He explained that I would need to visit a branch in person to ensure the documents were received as quickly as possible. After work, I headed over to the only Chase branch I’d done business with in the city; 2 Pennsylvania Plaza. I walked in and asked to speak to a banker. The associate at the front door asked me what I needed help with. I explained I was trying to resolve a claim and I had been directed to visit a branch and speak with a banker (I was very tired from work and I didn’t give the clearest answer). About two minutes later, he directed me to an office in the corner. The banker, Mayoor Desai, introduced himself. He asked me to explain what happened. I did and he seemed familiar with the situation so he made a call to the claims department on my behalf. Once he was able to reach a representative, there were several minutes of back-and-forth, confusion around what documents had actually been received, and if I had done all that was required to resolve the claim. He even asked to speak with a manager to ensure I had the correct information. Mayoor took an entire hour out of his busy day to assist me with a duplicate charge from two months ago. While we sat together waiting for an update from the phone representative he gave me tips on how to use the Chase app, how to use the built-in credit tools, and all the services available to banking customers. All of this while repeatedly advocating for me on the phone with the claims back office. He was finally able to determine I had submitted all necessary documents and my claim was officially under review. He gave me his card and said goodbye. My train was due to leave in about seven minutes, so I dashed out the door. This morning, as I prepared to call the claims department and follow up, I pulled out his card in case they asked me who I spoke with in the branch. You can imagine my surprise when I discovered Mayoor is an Assistant Vice President and a private client banker. Mayoor handled my minor transaction with the utmost care and patience. He wasn’t indifferent or scripted. He was genuinely supportive and made me feel valued as a young customer who isn’t very wealthy and established. I still mattered to him ??. Who would think a branch VP would be so understanding and approachable. He made it clear that every Chase is your “neighborhood bank” when you are their customer. My claim was resolved today. I’m not sure if Mayoor’s advocacy influenced that but I’d like to think it did?.

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Rafael Z

This Security have a mad attitude, if you hate your job that much don't do it! He's miserable human being ,I came in trying to do some banking ,the door were stuck cause the doors problems and he were yelled at me for asking why the door won't open? like seriously all you got to say was there's and issues all he do was on his phone and pay no mind to his job.Chase better be more selective with the security ,is meant to provide a safety not a hefty attitude.

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UWSGUY72

The genius that approved the removal of half the ATM machines at every Chase branch in the area should be removed from any position of authority at the bank. The ATMs have been gone for months now with no proper communications or announcements of their expected return so at this time it seems the bank thinks it is normal to spend 10 - 20 minutes waiting on line. Well it is NOT. This coupled with the so-called temporary reduction of hours of service announced because and during the pandemic but never reinstated makes banking at Chase increasingly less convenient, specially after work