Chase Bank NY 10003

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Socorro Puzo

Amazing service!! Egan and Damian were wonderful. Egan was the first face I met at this branch he was kind and very attentive. He made sure I was seen by a banker very quickly although I didn’t have an appointment. My banker was Damian he is another gem. He helped me with the papers I needed and was very knowledgeable and quick to answer all of my questions. This branch is very clean although they were getting some things done, this didn’t inhibit their service at all. I live in Brooklyn and needed a quick run to the bank and this branch did a great job. Thank you Egan and Damian!!

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Eliott Donvez

Had a very good experience opening an account herewith Damian. Saturday around noon there was nobody there so quick service

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Shukra

I had an appointment with a representative at 12:30, but I arrived at 12:00. I was the only one waiting when I noticed a lady nearby. I smiled and tried to approach her, but she gave me a cold, dismissive look and ignored me. A little while later, an older white lady arrived and sat next to me. The same lady came out of her office and immediately began speaking to the white lady, asking if she was being helped. The white lady mentioned that I had arrived before her, but the staff member still ignored me and told the white lady she would assist her since she handled 'investing stuff.' When I tried to inform her that I had an appointment at 12:30, she curtly said, 'Someone will see you soon,' with a dismissive expression. Yet, she was very kind to the white lady. Eventually, the person I had my meeting with came out and was very polite, helping me right away. Another staff member informed him that I was waiting. This was my first experience with discrimination, and it was hurtful to be treated this way by a Chase representative. I don't understand why some people think it’s acceptable to be rude or dismissive based on my appearance, especially because I wear a hijab. Why should my identity make me less worthy of respect or kindness?"