Delancey Car Service NY 10002

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"Use Uber, it won't hurt us at all. We don't care about you". This is what the dispatcher said to me this morning. I thought I was supporting a local business, calling on them above anyone else for 25 years. Even though their cars are old and dirty. Even though the drivers are not always professional. Even though they don't always show up. Even though it is inconvenient to call them. No problem, Delancey, I'll use Uber. Good luck.

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wilmarie comas

I use this cab service all the time they are super great until today. I called the dispatch they said 5mins so I was already ready so I’m already heading down to meet the driver. Driver calls me and ask where am I I said I’m in the elevator heading down he then ask if my address by the bus stop I said closer to the parking lot actually so he proceeds to say yes I’m here I walk outside I don’t see a cab driver anywhere I called the cab driver back and he says he’s here and I say where and gave my address and he said yes he’s here I explained that I’m in the middle of the st and still see no cab so I proceeded to call the dispatch and explained to the dispatcher that I believe his cab driver must be lost or have the wrong address bc I do not see him the dispatcher went and spoke to him. Now here’s where I got mad bc the dispatcher comes back on my line and asks me if I was rude to the driver bc he don’t feel comfortable to take you. lol I call this cab service almost every day never gave them an issue always was kind and respectful now since this cab driver was lost am the problem? Mind you I was a bit frustrated bc I’m trying to tell the cab driver I do not see him and he keeps saying he’s on my location instead of driving up to me or saying he sees me and I’m already running late for work bc the cab driver was lost, but I was once never rude to the cab driver.

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The dispatcher male who picks up the phone is EXTREMELY rude. Does not let you speak, always interrupting and rudely hung up the phone on me. Never reccomending OR using this car service. disgusting