Charleston Towing & Roadside SC 29414

A

Alcamech

I needed a tow and they arrived much faster than AAA could, within about 20 minutes. The customer service was professional and polite from start to finish. They sent a driver named Lauren, and she was excellent: professional, knowledgeable, and very efficient. She was even able to help diagnose the issue with my truck on the spot, which was incredibly helpful. If I ever need a tow again, I’ll definitely be using Charleston Towing & Roadside and will request Lauren if she’s available. If you have AAA they will reimburse you. I highly recommend them.

J

J K

Review: Predatory Tow Company – Unethical and Unprofessional I had an infuriating experience with this tow company that operates with blatant disregard for fairness or legality. On a Sunday, I parked in a lot for just 10 minutes to grab a coffee, unaware of any parking restrictions due to a complete lack of clear signage. To my shock, I returned to find my car being towed. In the lot, I witnessed a woman suspiciously moving a “No Parking” sign to where my car had been parked, strongly suggesting she was complicit in this scam and likely receiving kickbacks for setting up unsuspecting drivers. I immediately contacted the police and the property owner. The business owner confirmed that towing should only occur when explicitly requested by them and not on Sundays. They directed the tow company to return my vehicle, as it was still en route to their yard. The tow company’s dispatch promised a 20-minute return, but after waiting 50 minutes, the owner informed me that the tow company had changed their mind and I’d need to Uber to their tow yard to retrieve my car. This bait-and-switch was beyond unprofessional—it felt deliberately predatory. Upon arriving at their tow yard, I was met with a chaotic scene: dozens of cars being dropped off and picked up, with frustrated drivers everywhere. It was clear this operation thrives on aggressively towing vehicles, likely targeting lots with poor signage to maximize profit. The police, who were also present, stated that the tow company was operating well outside legal bounds and promised to file a report. This company’s practices are unethical, exploitative, and possibly illegal. They rely on deceptive tactics, ignore property owner agreements, and show zero accountability. Avoid parking anywhere near their reach, and if you’re a victim of their predatory towing, don’t hesitate to involve the authorities. I’ll be following up with complaints to local regulators and urge others to do the same. Stay far away from this shameful operation.

D

D.

Since I’ve used Charleston Towing & Roadside in the past, I called them when an illegally parked car was blocking access to my driveway. They responded quickly and professionally. The dispatcher was courteous and reassuring, and the driver arrived faster than I expected. They handled the situation with complete professionalism, making sure everything was done by the book. What impressed me most was their efficiency and respect—they explained the process clearly, took care of the vehicle in a safe manner, and restored peace of mind in minutes. It’s rare to find a company that combines speed, reliability, and genuine customer care, but Charleston Towing & Roadside absolutely delivered. I’m over 80 years old and have lived in Charleston most of my life. Their services are certainly head and shoulders over any others that I have had to use in the past. If you ever need towing services, especially in a stressful situation, this is the team you want on your side. 5 stars all the way!