Hart Towing & Service LLC NY 13165

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Nathaniel Hudson-Hartman

Hart's Towing were my guardian angels on a night that went awry for my partner and I. Long story short we were given an unsafe vehicle from Avis and budget group don't ever recommend renting from them. Got into an accident on the NYS Thruway on a cold night, but Steve my toe operator from Hart's couldn't have been nicer. He swooped in out of nowhere like a guardian angel, had our rental vehicle up on the tow bed within seconds, An offer to give us a ride and drop us at a safe location that was right off the Thruway. My phone was near dead and he gave me a charging cable to make sure that I was able to call for a ride home. Also the rental company has been trying to screw us over, and Karen from Hart's has helped us protect ourselves, and been nothing short of wonderful. I was in contact with her, and she called me and let me know that the rental company was there to pick up the vehicle. Before I could get there and take good pictures of a tire that blew out in the light of day, the retrieval company showed up. Knowing that this was my last chance to get good photos to prove the damage was not my fault, Karen offered to get the photos for me which she did and texted them to me. Bottom line, If you're in Phelps, Waterloo, Geneva, or anywhere within their service area, and need a trusted partner to help you get out of a jam, Hart's Towing & Service LLC is it. Thank you to Karen, Steve and the wonderful staff. I would send you a fruit basket but I'm not sure it would still be good by the time I send it from Oregon ;)

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Catherine Colella

A truly locally owned small business with top-tier priorities and service. From start to finish, the experience felt respectful, professional, and genuinely women-friendly. The tow truck drivers were calm, courteous, and reliable—never intimidating or dismissive. As a woman, I felt completely safe and at ease the entire time, which is incredibly important in an already stressful situation. I especially want to recognize Steve, who went above and beyond with patience, kindness, and clear communication. Ladies, if you ever find yourself needing a tow and want a company that treats you with dignity and makes safety a priority, you can trust these guys. They will not disappoint.

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Steve Waters

Steve from Hart Towing couldn’t have been nicer and he made the whole experience pleasant over all. I broke down on I90 and Steve was there in 30 minutes. He was very knowledgeable and personable. I would highly recommend Hart towing. Very professional operation with skilled drivers at the helm! Thanks again!