Paramount Times Square - A Generator Hotel NY 10036

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I admit I was quite hesitant about staying at the Paramount Hotel in Times Square because of the reviews and many people saying how it isn't safe to stay in the area. But I'm genuinely happy I did anyway and would 10000% stay in this hotel again. The location is PERFECT. Literally one minute up the road and you're already in the heart of Times Square with so many places to eat, shop and there's also a 7-Eleven around the corner for anything you might need. We were booked in for 5 nights initially but we ended up staying an additional 2 nights because our flight was cancelled. The staff were extremely accommodating and friendly. A HUGE thank you and special mention to ARIEL, who went above and beyond to ensure we were well looked after during this stressful time. We had two family rooms booked (409 and 1525) which did differ in size. One was much bigger than the other but in all honesty, we didn't mind it AT ALL, especially as we were predominantly out during the day. Regardless, the beds were super comfy, rooms cleaned everyday and where it was absolutely freezing in New York at the time we went, it was always nice and warm in the room. It served its purpose for us. One thing I think is worth mentioning, which I know some people wouldn't like, is the breakfast is a grab-and-go option - one drink and a warm croissant (plain or ham/egg and cheese options) or granola. For us, this worked well as we took our food out but you could also sit in the restaurant if you liked, but can get quite busy around 8-10am. It just isn't a "full" breakfast. Each to their own but it wasn't a problem for us. Overall, super super happy to have stayed here and if ever we're in New York again, this will be our first pick!

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Jailynn Britt

The location is great. You are right by the heart of time square and we were going to see Hamilton. It was directly across the street! There are plenty of restaurants and it’s easy to location. The problem with the hotel are the rooms. The lobby is deceiving, as it looks like it will be an upscale experience but I was truly mistaken. When we first checked in, we went to our Standard size room. The bed was tiny. Literally like a twin XL. And the room is incredibly bare. The door also did not open or close properly. We went back to the front desk to request a different room preferably something with another bed, since they do not offer cots. She was unable to give us a twin room but was able to get us a bunk bed room. When we went to that room I thought it couldn’t get worse. I was mistaken. Not only was the room JUST bunk beds, but the view was awful. No dresser, no tv. Just bunk beds. The bathroom was tiny and the shower water pressure was a joke. To make it worse, when housekeeping came we explicitly told her we no. She then tried multiple times to enter even after saying no. She was adamant to get the towels so we gave her some and then she wanted to change the trash bins. Again we said no thank you. Completely unprofessional. The only benefit was the location. This is a place where you would only sleep after a long day.

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Hayley Rhi

We recently stayed at this hotel, which is in a very good location, which was definitely a major advantage. For sightseeing, it was very convenient. The hotel itself is large, and the reception area is lovely, modern, and trendy. First impressions were great. However, unfortunately, the rooms did not match the vibe of the lobby. Our room was particularly small, although it did have a large bathroom attached. The room itself felt quite dated and in need of refurbishment. The carpet was dirty with visible stains, paint was peeling off the walls, and there was mould growing underneath the clear sealant around the bath. However the housekeeping staff were lovely, and did a good job of tidying the hotel. Also came into a slight issue with our bathroom light going off, told reception and it was fixed right away. We stayed on the 17th floor and didn’t hear much hallway noise, which was good. However, outside noise from Times Square was still quite loud, especially at night, which is something we expected. It’s also worth noting that if you are visiting as a tourist, you will need to pay city tax, and there is an additional charge if you want the hotel to store your suitcases after checkout while you explore before your flight. Overall, the location is fantastic, the lobby is impressive and staff were friendly and helpful, but the rooms would benefit greatly from updating and better maintenance.