Premier Lincoln Service NY 11234

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Catherine Anello

Overall, experience was good. Harry, the service rep, was very nice and helpful however, I felt there was, for lack of a better phrasing, a little bait and switch with my battery replacement. I was told they had the one I requested only to be told after they changed it out, that I was being charged $50.00 more for a different one. Proper thing to have done would have been to advise me first and let me decide or at least feel like I was in charge. It’s just a bad way to do business, destroys trust in dealership and cements my belief that trusting dealership mechanics isn’t a good ideal

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Courtland Laws

Unfortunately, getting my car serviced at this location has been far from seamless. I have had issues with the service on my last two visits. 1. I was called to pick up my car because it was repaired. I arrived, paid the cashier, and was given keys to my car that had the exact same issue as when I dropped it off. The issue was the brake pedal was going to the floor of the car when pressed. (Not hard to notice that it wasn't fixed.) 2. During the most recent service, I was not called and provided an update when the associate promised they would. When I was contacted, I was not told the entire status of the car, just the portion that would prompt me to agree to have work done, only to realize that the car never passed the state inspection. My confidence in the Brooklyn location on Glenwood Ave fades with each interaction. It seems they are focused on upselling and not providing outstanding customer service. I doubt this is what Lincoln had in mind for their customers when they commissioned this location.

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Maryann Wooden

Don’t use Premier Ford! No customer service! You make appointments and don’t have parts to complete service. Hold car for 48 hours and still have not completed service. They don’t even call you to let you know what is going on.