CVS Pharmacy NY 10001

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Liz

I am a medical doctor and a regular customer at this CVS pharmacy. I generally try to be patient, understanding how busy pharmacies can be. During a recent visit, I was asked for my insurance card, which I provided (it was already on file). Because my medication is more expensive through insurance, I use a GoodRx coupon, which had already been applied to the prescription in my CVS app. After the issue was resolved and I was waiting for my medication, the staff member stated to their colleague that “no one is using coupons,” pointing to me and another customer. When I attempted to explain that the coupon was already applied and visible in my account, I was repeatedly “shushed” and told to calm down, despite speaking calmly and not raising my voice. This interaction was dismissive and unprofessional. Rather than addressing the situation or clarifying the process, staff chose to speak to me in a condescending manner. Because of this experience, I will be transferring my prescriptions to another pharmacy.

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Ramon Soto

Horrible customer service. I asked for help at 21:20hrs. Young cashier explained to press button for service just to open a locked kcup aisle. All I received was a rude answer press the button. Date of incident 11/11/25. 25 year old black girl at counter. 21:28hrs. I walked away from a arrogant person.

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Maria Paula Aguilar

I had an incident at this CVS location today around 9 am , in the cold and flu medication section. While I was looking at products, a glass display door fell and hit my head. I now have a bump on my head, and although I understand accidents can happen, the employee present did not seem concerned. He only asked if I was okay and then walked away without further assistance. What concerns me most is that this could have been much more serious. I expected a more attentive and responsible response, especially in a situation involving a potential head injury. In addition, the employee’s attitude throughout the interaction did not feel professional or caring. I hope management reviews safety procedures and customer service standards to prevent this from happening again.