The Algonquin Hotel Times Square, Autograph Collection NY 10036

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Stephanie Heckler

We stayed here in October. I'd always wanted to stay in this hotel, so I was pretty excited. Unfortunately, we had an awful experience. Our room was 82 degrees. We called down to the desk or spoke to the concierge several times on the matter. We were then told that the destination fee we paid could be used at the hotel bar, except the bar was closed that night. In addition, the front entrance was closed and we had to enter through a humid service hallway. The temperature in our room never even got fixed, it was difficult to sleep, even with the window wide open. I was so incredibly disappointed that we paid extra because this place is legendary, and then had such a miserable experience.

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Bruce Peck

⭐️⭐️⭐️⭐️⭐️ Five-Star Service, Old-School Hospitality, Unmatched in NYC Our recent four-night stay at The Algonquin Hotel was nothing short of extraordinary. I can say without hesitation that this was one of the best hotel experiences we’ve had anywhere in the world. The level of service, warmth, and genuine humanity displayed by the staff was remarkable — and rare, especially in a busy New York City property. At the front desk and throughout the lobby, Maria (the front desk manager) set the tone: funny, personable, and endlessly helpful. Alongside her, Marcus, Jimmy, Tenvin, and Sean each brought their own unique style, yet every interaction carried the same personal touch and joyful eagerness to help. Whether assisting guests, chatting with us while we enjoyed a cigar outside, or helping complete strangers on the street with directions, they treated everyone with the same care and respect. Watching them seamlessly balance hospitality and humanity was genuinely impressive. John, our breakfast waiter each morning, was an absolute gem. Attentive, friendly, and effortlessly warm — he made every morning start on a high note. That kind of consistency and kindness is unforgettable. A special thank-you as well to Mildred and Kaba from the housekeeping team. They were delightful throughout our stay — efficient, caring, personable, and wonderfully detail-oriented. Their pride in their work truly showed. We have stayed at Marriott properties around the globe, and as a Lifetime Titanium Bonvoy member, I don’t say this lightly: the service at The Algonquin ranks among the very best we’ve ever experienced — if not the best. We now have a home every time we visit New York City. Bravo. Well done. Truly exceptional.

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Gent Welsh

Had our room cancelled today by hotel employee, Gwyen Moses, without recourse available. The hotel contacted me a few days ago to have me update an expired credit card on file. The hotel threatened to cancel my reservation by 4pm that day if the card was not updated. I followed their instructions to the letter and updated my card on the Marriott website. Today, I received an email from Gwyen saying they had cancelled my reservation because the card wasn’t updated, when it was. To make matters worse, the hotel then wouldn’t rebook me and said the hotel was full. This is how they treat Platinum Marriott members. Do not do expect fair customer service from Gwyen nor this hotel. The previous reviews on poor customer service are 100% spot on.