Center of Floral Design NY 10001

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Julia Ervin

wide variety of realistic flowers and plants, and a fair price for every budget. but the service! these lovely ladies and gentlemen were so kind and helpful while i put together a new arrangement. took me three days, but worth it a thousand percent.

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JETT

If you want the most realistic faux greenery and flowers, this is the place. Yes, they’re pricier but the quality is extraordinary. Some pieces are nearly impossible to distinguish from real, and the variety is unmatched. But I will admit their return/exchange policy is overly strict.

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Charles Alexander

I hate to do this since the products are good but the customer care was a disaster. In short, my daughter purchased the flowers for two pots and the staff packed them up in a bag after which she paid for the goods. When she got home all the flowers for one pot were in the bag but all the flowers for the other bag were not. When she called right away they said they were 100% sure they packed all the flowers and they wouldn't do anything to help. When I followed up the next day with a call and pointed out that it would be impossible for someone to selectively steal exactly those flowers out of the bag that were meant for one planter while leaving all the flowers for the other planter in the bag, I was told again that they were positive "they packed everything" and that we were not going to get "free flowers". In the end, this store clearly made a mistake (which I assume was innocent) but were then adamant that it was somehow our fault and that we got what we paid for. We didn't. With just a little customer care this could have been worked out. Unfortunately this store had no interest in helping in any way - they insisted "they were right" and that they should not do anything for us despite the fact that we truly got half of what we paid for. Who knows - perhaps they will find the flowers they forgot to pack somewhere where they actually put them one day in the future. In short, buyer beware if you shop at this place. They have good products but, as some of the other reviews indicate, they have TERRIBLE customer care and cannot be counted on to do the right thing. I would highly recommend that you find someone else on this block of flower merchants who care more about treating their customers right and less about "being right". If you use them at least you have been warned!