Shu's Flowers NY 10012

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Christie

Great experience! The attendee, Angy, was mindful of my budget and made an effort to make sure I was happy with the bouquet. She asked for color scheme and flower types. Cannot recommend this place enough! The flowers are slightly pricey but SO worth it.

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Younjae Park

Shu’s Flower is truly a gem in SoHo. Their hand-tied bouquets and floral arrangements are of the highest quality and truly exude elegance. If anyone wants to just walk in and pick up beautiful flowers in the area, I absolutely recommend going to Shu’s Flower. They never disappoint!

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Nico Simoni

I' am very disappointed with the customer service. I received a terrarium as a birthday gift, purchased from this shop, with a value of around $300. In less than one year, the terrarium’s lighting system stopped working, and the plants began to deteriorate as a result. I visited the store three separate times trying to resolve this issue.  On my first visit, I simply asked for the name or contact information of the distributor or brand, since there was no label on the product. I was asked to leave my phone number but no one ever contacted me. I returned about a month later, as the plants were clearly suffering. Again, I asked for help or guidance not a refund, not a replacement, just assistance in identifying the product and the willingness to pay for replacing the light. Once again, I left my contact information and never heard back. Today was my third visit, and unfortunately, the situation was exactly the same no follow-up, no solution, no accountability.The three ladies who were present made me feel at fault simply because the product was not purchased yesterday. They did not seem willing to help or provide a proper explanation, and once again, for the third time, the owner was not present in the store, making it clear that the issue was not considered their concern. To be clear: I never asked for a refund or a new product. I only asked for help replacing the light or for contact information for the distributor. That was never provided. For a company where I have spent a significant amount of money over the years including having trusted them in the past with the boutonnière for the groom and the flowers for the ladies at my own wedding etc this level of service is unacceptable. The products are expensive, and without proper customer support, I cannot recommend purchasing plants or terrariums here. While they do have beautiful flowers, they are extremely overpriced, and unfortunately it feels like the owner does not care much about customer experience or follow-up. At this price point, I would expect much more professionalism and accountability.