Overtime Towing & Transport, LLC NC 28269

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Kai Suyao

Lmao this place is a joke. Actually ridiculous in terms of customer service and getting the car back. Got towed out of my apartment parking deck. Which has a key to scan into and I pay for. Wouldn’t let me in my glove box to show them my insurance. Overpriced. 1 star is generous.

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Andrew jones

1 star is way too much for this company. Hands down one of the worst experiences for towing i’ve ever had. Now keep in mind I was parked in a resident parking for a few hours and when I came back the car was towed so I understand that but there was no warning, notice or anything. When we arrive they told us to get there 11:15am which we did then called them to let them know which they then said it would be another hour wait and to wait in the gas station while they come. Called back after an hour and told us to wait another 30 minutes. Whenever they came the dude driving the truck was super unprofessional and gave super vague and 1 worded answers. When we got the car out of the lot we noticed a few things wrong with it and tried talking to the owner about it. He didn’t give us any information or anything, essentially just collected his check and left. The tow truck driver came back and when we went to talk to him about the car he gave his 1 worded answers and drove away as we were talking to him.

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L

If zero stars were an option, that’s still too generous. Overtime Towing & Transport, LLC is hands down one of the most predatory, unprofessional, and disgusting towing companies I’ve ever dealt with. My friend’s car was towed from my apartment complex while it was parked in VISITOR parking with no warning, no notice, and no posted violation. When we contacted non emergency police, we were told it was towed for being “parked illegally,” which is a meaningless, copy paste excuse clearly used to justify stealing people’s cars for profit. Calling this company was a nightmare. They took 30 minutes just to answer the phone, and when they finally did, the man on the line was rude, condescending, and clearly on a power trip. My friend was driving his mother’s car, and while it’s reasonable to ask for registration, they completely refused to cooperate once we explained she was out of the country. They would not offer alternatives and refused to even explain why the car was towed. We then got his father, who is literally on the registration, on the phone, and they refused to allow a three way call for absolutely no valid reason. Then, because my friend was understandably upset that his car was stolen overnight and he had work the next morning, they decided to retaliate by saying the dad would now need to come in person to retrieve the vehicle, knowing full well he lives in another state. That is not policy, that is retaliation, extortion, and abuse of power. This company does not operate in good faith. They target apartment residents and students, tow cars without legitimate cause, hide behind vague explanations, delay communication, and deliberately make the process as difficult as possible to squeeze more money out of people. When legal action was mentioned, they smugly claimed they would “win,” which says everything about how often they pull this scam. This is not a towing service, it is a legalized scam wrapped in a business license, and if you value your money, your time, or your sanity, avoid this company at all costs because they are the reason towing companies have the reputation they do. Absolutely shameful. Maybe cool down on that ego of yours and find other ways to pay for your bills without scamming.