Firestone Complete Auto Care NY 12206

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Tiara Alston

Erin was amazing! She kept me updated the whole time and even called to check in and let me know what was going on with my car. She really tried her best to get everything taken care of and made the whole process smooth. She was polite, easygoing, and very understanding. Great customer service I truly appreciate her help!

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Teddy Dondanville

The TLDR of my review is: PROCEED WITH CAUTION and (1) request that this Firestone save your old parts if they do a replacement of any kind. And (2) specifically request that the technician, Dan, does NOT work on your vehicle. I brought my Ford vehicle back on January 13th for check engine light related to the EGR system and misfires in the engine. I hired Firestone to replace the EGR valve and to replace all 8 spark plugs in my engine. After the repair was "done", I had to return on Jan. 17th because the check engine light returned. They double checked the work, reset the code, and sent me away. I had to return for a third time on Jan 19th when the check engine light came back on. Throughout the work they did, their technicican, Dan, soiled the carpets in my vehicle with his boots and left the door handle covered in grease from his hands. (photos below.) He also left his shop rags on my passenger seat. After the revisit on Jan 19th, I requested a full refund for the work. But I was denied the refund and encouraged to return so they could fix it. Fed up with Firestone, I went to a Ford Dealership, on February 5th, for a second opnion. They determined that none of the spark plugs I paid Firestone to replace were ever replaced. (photos of the sparkplugs below.) So we paid them to actually do the work. Over the subsequent two weeks, we called Firestone for a refund on multiple occasions. Eventually, we had to escalate the issue to a senior manager above the store manager. Finally, on February 23rd, we were issued a full refund for both the spark plug job and EGR replacment. In summary, the work we paid this Firestone to do WAS NEVER COMPLETED. And they were exposed. Our experience at this location lasted multiple weeks, with countless phonecalls, visits, and waiting time. Although we got our money back, we'll never get back the time we lost. And we'll never take our automotive work to this location again, or any Firestone for the matter.

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Robert Donato

If I could leave negative stars I would! Went there 12/12/2025 for an oil change and to get the back tire fixed on my truck. Oil change was sloppy and had to go back the following Monday because the tire wasn’t fixed and was told by the employee Rocky that they fixed the wrong tire… Still can’t figure out how they messed that up. Between the 2 days I was there for almost 5 hours waiting. Now it’s Friday and I’m still loosing air in the tire but refuse to go back to this location!