Cedar Manor Nursing & Rehabilitation Center NY 10562

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Katie Chaiprasert

This review is receiving 1 star because I could not post it without giving any stars. My father was admitted to this rehab facility and we immediately checked him out within 2 hours of arriving. When we arrived, the person at the front desk just told us my father's room number, but that's it. My family (along with the ambulette transporters) could not find the room. We wandered the halls until we eventually stumbled upon it. When we approached the nursing station to ask for some help, we were told by the staff to go back to our room and settle ourselves in and they would help us when they were ready. She never came in. We sat in the room for 45 minutes before the nursing supervisor finally came in. She relayed that she had no idea that my father had been discharged from the hospital and that we had arrived at their facility. Not only were a majority of the staff inattentive and unprofessional, the hallways reeked of urine, the room my father was placed had 2 beds and one had not been changed/cleaned since the last patient left (days prior from what we were told) table had opened soda can and tissues, there was a spare mattress lying against the wall with a huge stain on it, no privacy curtain in the room, the closets had clothes, undergarments left behind, no remote control for the TV, etc. This room seemed like a storage room rather than a patient room. Experiencing this firsthand, did not instill any confidence in us to leave our father in the hands of the staff at this facility. It is unfortunate that they advertise themselves as an elegant facility, as this in my opinion is false advertising and misleading to families who are looking for a place to help nurse their loved ones back to health.

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Sandra Dee

I’m surprised there are good reviews for this facility. It is either fake, or the resident did not have many needs. Very few of the staff is qualified. Expect a lot of retaliation from the nurses, CNAs and aides upon filing a concern. I’m talking alliances formed, damaged property and outright hostility toward residents and their families. They will band together to make it so upsetting and difficult for you if you dare voice a concern with the staff. Bully behavior. They are also grossly short staffed. Empathetic care at a 0. Expect your loved one to sit in a soiled diaper for hours on end. While I’m sure many facilities have issues, this place is wildly unprofessional and will make everything VERY personal. A previous review described the staff as deplorable and they could not have been more correct. What a horrible way to live the last years of your life.

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Vilma Nikaj

A Caring and Compassionate Facility I recently had the experience of having my mother-in-law stay at Cedar Manor, and I’m grateful for the care and support provided by their team. From the moment she arrived, it was clear that Cedar Manor is a place where both the residents and their families are treated with kindness, respect, and compassion. The staff at Cedar Manor was outstanding, always attentive and quick to respond to any of our concerns. The nursing team demonstrated a high level of professionalism, taking the time to explain her care plan and making sure she was comfortable throughout her stay. They were also very communicative with our family, keeping us informed about her progress and any updates regarding her health. The facility itself is well-maintained and welcoming, with clean and comfortable rooms. The communal areas are spacious, and there is a warm, inviting atmosphere throughout. The meals were also well-received, offering a variety of nutritious options, which made a difference in ensuring she had a positive dining experience. One thing that really stood out was the personalized care. Cedar Manor went above and beyond to make my mother-in-law feel at home, and they worked closely with us to make sure her specific needs were met. The social and recreational activities provided were also a wonderful touch, helping to keep her engaged and active during her stay. Overall, Cedar Manor provided exceptional care for my mother-in-law, and I would highly recommend it to anyone looking for a compassionate and professional care facility. We are so grateful for the staff’s dedication and for the comfort they provided during her time there.