Carolina Chrysler Dodge Jeep Ram NC 27909

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Melanie Sodoma

Service department is fantastic! I had to have my vehicle towed there as it broke down on the side of the road. Therefore, I had no appointment. I was worried that I would not have it back for a few days as they were very busy. I wasn't able to get a loaner or a rental. I was worried that I wouldn't be able to pick my kids up from school. Fortunately, they had all the parts I needed in stock and the technician working on my vehicle even worked through lunch to be sure I'd be out on time to get my kids. Definitely recommend.

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Chanel Olivia

I was very excited to purchase my brand new 2024 Wrangler in August 2024, until the windshield started cracking from the inside. This was a manufacturer’s defect and this dealership refused to take responsibility for this. I spoke with the service manager who laughed in my face when he stated warranty would not take care of this and neither would this dealership. I then, called Jeep Customer Care because it was obvious that this dealership doesn’t care about its customers despite being well known in Elizabeth City and a family run business. Jeep Customer Care stated the service manager sent this through warranty as a “rock hitting the windshield” which is a non-natural issue and that’s why it was denied through warranty. Again, wrong. They said he could resubmit it and it could be covered 100%- he has made ZERO attempts to rectify this situation and the communication is non-existent. Jeep Customer Care also stated that all dealerships have a “Goodwill” warranty that is designed to help customers in my situation, which was never brought to my attention by this dealership nor offered to me. I was brushed aside like I didn’t matter as a person or a customer. I made 3 different trips to this dealership for the service manager to take pictures of the 5 cracks in the windshield that surrounds the black box. What a waste of time. Mind you, this issue has been going on for 2 months straight with no resolution. 4 employees from this dealership saw these cracks and all of them including the service manager said the crack was from the inside. It’s great if your dealership wants to get this covered by warranty, but the fact is- I was sold a jeep that has a DEFECTIVE WINDSHIELD from the start, The crack simply shows this and I expect Jeep to take care of it and at least treat their customers better than what I have experienced. A few days ago, I scheduled my oil change and was promised that Mr Perry (the owner) would meet with me and also look at the cracked windshield. The owner never showed. I was lied to again and was told “he knows about it but is not involved in it” ???? As a female, I was treated very poorly, talked down to and laughed at by employees of this dealership. As a single mother, It seems they took advantage of my niceness and I do not appreciate it. Now, I have to fork out hundreds of dollars for something that should’ve been taken care of by this dealership and right at Christmas time. I do not recommend anyone going to this dealership- they do not stand by what they sell nor do they help customers or take responsibility. I refuse to go back and forth about this any longer, I’m writing to warn others to not use this dealership to purchase anything. They don’t treat you with respect nor do they stand by their products.

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tyguy

Was in there recently and Teresa was absolutely amazing. Trade my 2019 Chevy Silverado 1500 in for a 2024 Ram 2500. Will definitely be going back for future vehicles.