DOGTOWN NY 10014

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Konstantin Lindlar

Best daycare in NYC! I absolutely love them. As a customer, you can clearly see that the dogs feel comfortable and happy at Dogtown. They offer full transparency and showed me the full facility. You are even able to see the dogs playing from the outside, which is very unusual for most other daycares. Even though they don’t have to, they occasionally train your dog and give you valuable advice on how to interact with them. Lydia and the team are doing a great job. They play with the dogs and give them the love and walks they need. Thanks for taking such great care of our dogs!

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Chloe Imus

Can’t say enough positive things about dogtown! The entire staff goes above and beyond for all dogs, from Colin (who is a dog whisperer) to Julie, Lidia, and particularly Ernesto who was able to wash and groom my sensitive and matted shih tzu into a brand new dog. The space is much larger and brighter than most dog centers in the city and I love walking by to see all the happy dogs in the windows!

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John Naso

DO NOT TRUST DOGTOWN WITH YOUR PET – Life-Threatening Neglect & Zero Accountability 1. Serious Bite Incident – Hours of Delay & No Transparency My dog was bitten at Dogtown, resulting in a deep chest puncture requiring multiple stitches. Staff failed to notice the wound for hours. When an employee finally called, they refused to provide any details, leaving me in a panic. The attacking dog had no active rabies vaccine on file—Dogtown only obtained proof after the incident. I had to repeatedly demand the owner call me to discuss the incident; no one volunteered. 2. Zero Follow-Up on Thousands in Charges I’ve spent thousands of dollars at Dogtown this year alone. After the incident, I emailed politely three times to discuss the bill and explore shared responsibility. No response—not even a courtesy acknowledgment. Good businesses don’t ghost clients. 3. Overcrowding & Dirty Conditions The facility is severely overcrowded. Dogs urinate everywhere, and the smell is overwhelming. Hygiene standards are unacceptable for the prices charged. 4. Unreliable Pickup Service I scheduled a mid-day apartment pickup while at work. No one showed up. I only found out after my building called because my dog was shrieking in a panic for hours. I was offered a paltry 10% off next visit—as if that excuses leaving a dog stranded. Bottom Line: Dogtown’s negligence put my dog’s life at risk, then stonewalled every attempt at resolution and didn't even call to check on how the dog was doing. If you value your pet’s safety and your money, take your business elsewhere. I’m only posting this to prevent another family from going through the same nightmare.