Wayside Truck & Trailer Repair Inc. NC 28208

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James Bauman

We have a Freightliner Cascadia, that started feeling and sounding strange, when doing tight turns. I thought maybe an axle had not unlocked ; causing tires to jump traction; since I had activated axle lock during harsh winter conditions in WI, earlier. I took the tractor to another shop, per friends recommendation; who told me they thought it was best to remove the differential to examine; at a minimum cost of $600. I wanted a second opinion, due to instinct & some mechanical aptitude of my own. Charlotte's differential repair/rebuilt place (Transaxle) recommended calling Daniel at Wayside Truck & Trailer. I took the truck there; and Daniel personally came out and inspected; noticing a worn spring bushing, on rear axle. They replaced the worn busing; along with other preventative maintenance. I picked up the tractor yesterday; and the strange feelings / sounds were gone.... it WAS the bushing. So, if I'd trusted the first shop; they would have removed the differential to inspect; per their statement; and this would not have fixed the issue; at great wasted expense to me. I'll be coming back to Wayside, from now on. I looked up Wayside on BBB; not surprised they have A+ rating; and not even one complaint ; solved or unsolved. -James Bauman dba Kirplopus MC 895097 (Charlotte, NC)

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Brie Contorelli

Repair shop has had my trailer since last Monday 6/26, I called first thing in the morning and spoke with Daniel, I told him what I needed checked out, he told me they could look at it last Wednesday 6/28. I said great and told him it was no rush because I was about to be out of town for a week. Call yesterday, Thursday 7/6, after they've had it for 10 days now and get a list of excuses why they haven't looked at it. He says that he can look at it Monday 7/10, but I have to leave for Vermont tomorrow and who says after having it for TWO WEEKS they will actually look at it Monday? Daniel tells me he will call me by end of day. So by 5:45pm I haven't received a call and they close at 6pm. I call and get placed on hold for 5 mins to be told that Daniel was on the phone and would call me back as soon as he got off the call. Nothing. No call back. I call at 10am this morning 7/7 and they still haven't looked at it and again just have a list of excuses. Guess I'm just picking it up and will continue to jump start my batteries and hopefully have brakes til I can get it to someone else who actually cares about their customers and their safety. So ridiculous. Will never return and will never recommend to anyone.

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O B Mosher

Despite a glowing Google presence, my experience here was abysmal. I'd called and described the work I needed done to my RV so my buyer would close our deal. Daniel said they could do it, but it would take 2-3 weeks to get to it. He said they had the guy that could solve everything. At 3 weeks, someone else called with a reason it would take another 3-4 weeks. My buyer agreed. Then, at 2 months I contacted Daniel wanting an update, explaining that he was cutting into my buyers RV season. He offered the last excuse again (despite my knowing the guy was back at work). My buyer gave up and moved on, and four days later Daniel called all apologetic, and assured me I'd done nothing to earn the poor treatment. He told me that they had the first part done, and I should pick it up. The bill was for two hours of labor. Two months of waiting for two hours of labor. When I drove the four hours to fetch the RV he never spoke a word of apology. I will take it elsewhere to get the rest of the repair completed.