Premier Ford of Bay Ridge Service NY 11220

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Alex Nice

Brought my F-350 in for service—had two safety recalls, CarPlay wouldn’t connect during phone calls, and I needed an oil change. I asked Gary to get it done as quickly as possible since I use the truck for work. He was upfront that timing would depend on diagnostics because of the two recalls, and promised to call by the end of the day with an update. Gary called that evening and said everything was finished—diagnosed, recalls handled, CarPlay issue fixed, and oil changed—all in one day. Huge relief and great communication throughout. Scheduling was easy and they had availability that fit my timeline. Highly recommend this service department: fast turnaround, professional, and they do what they say they’ll do. ⭐⭐⭐⭐⭐

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anthony sivolella

I will never return to Premier Ford service department again. I was treated terribly when I walked in. There was no warm. Welcome everything that I needed done to my vehicle. There was a problem with the service technician accommodating my request told me every reason why it wasn’t the problem told me I’d have to leave my car for three or four days would not let me speak and was very cold. I will never return to premier Ford again absolutely horrendous service once you walk in the first impression should be the best impression and it was far from a warm welcome. I will discourage anyone from bringing their vehicle to premier Ford and to find another dealership to take their vehicle. I am very upset with the way I was treated upon walking in for my service appointment. I was told there are no appointments even though I made one it doesn’t matter they don’t look at the appointment schedule so terrible. Please do not go there. I am getting an error message that my cameras and sensors are not working and the service guy dismissed all my problems and made it so difficult to even want to try to accommodate. He told me my warranty expired when in fact, I had an extended warranty for three more years the bottom line is he was not willing to help nor did he want to listen to why I brought my vehicle in. I did leave it to have state inspection because it was expired and that was complete completed.

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Vadim Maslov

Friendly, knowledgeable, and attentive staff. They provided clear guidance on the questions I had and took the time to explain everything thoroughly. The work was completed on time and within budget, and the overall process was easy and efficient. They were accessible and available for follow-up questions, which I really appreciated. Overall, a very good service experience with a great team. I would definitely recommend Premier Ford of Bay Ridge.