Crabapple Automotive GA 30004

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Lilla Maxwell

Once again I went to Crabapple Automotive and was treated like I was treated so well. They replaced the light bulbs that were out and checked everything over for me. They truly are the best service center I’ve ever been to. They truly care. I highly recommend you give them your car for anything necessary.

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Nicole

We’ve been using Crabapple Auto for years and have referred many friends and family there, which is why this experience was especially disappointing. My dad brought in our Infiniti truck because it had a check engine light and wouldn’t shift into third gear. We were told the issue was a speed sensor and paid $1,400 to have it fixed. After the repair, we were told that wasn’t actually the problem. They then told us the transmission was shot and quoted $10,000 to replace it with a used rebuilt transmission. Before spending that kind of money, we decided to get a second opinion from a transmission shop in Woodstock. They confirmed the transmission was not shot and only needed a valve replacement, which cost a fraction of the $10,000 we were quoted. They also told us it wasn’t good practice to charge for a repair that didn’t address the actual issue. After I left a review, the owner reached out and offered to refund $600 of the $1,400. I’m giving 2 stars because they were willing to do that, and I do appreciate the gesture. However, the original $1,400 repair didn’t fix anything, and if the full amount had been refunded, I would feel more comfortable calling this an honest mistake rather than a costly misdiagnosis. We’re fortunate we questioned it and got a second opinion, but this experience has definitely changed how we feel about bringing our vehicles here.

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David Witherspoon

I was happy with the work they did on my old Hyundai. It's got 179,000 miles on it and it's only worth probably $2,500, and just needed it to keep going. They were able to fix the issues I had and make a few other repairs. It's definitely sounding and running better. And I expect to be going back for more Auto service in the future.