Rice's Automotive NY 11426

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Chris B

I got a NYS inspection in May 2025 from Bellerose Car Care. Hasib was the manager there at the time of my inspection and he later moved to Rice's Automotive. Hasib had ordered the wrong front tires for my car, which caused several dashboard errors. He had me come to Rice's Automotive (new shop he is now at) to resolve issues from my inspection. Hasib realized and admitted he had ordered front tires that are the wrong size for my car but he blames the mechanic (Ernie) for installing those wrong tires and he says it's Ernie's fault. He sent me to Hempstead Discount Tire (where Ernie is now at) and that Ernie will take care of the situation and fix it. I went there and Ernie said it's not his fault and it's Hasib's fault and that he (Ernie) will not be fixing the tires. Hasib said he feels bad and he will have his mechanic (Cruz) fix this situation Instead of providing the new tires I was owed and paid for, Cruz installed old, used tires from 2023. The proof was undeniable: one tire had a visible, pre-existing patch on it. This same patched tire went completely flat hours after I drove home I called Cruz immediately and he said to bring the car back and he'll take care of it. At this point, my trust was completely broken. A shop that passes off old, defective parts as a legitimate 'fix' is not a shop that operates with integrity and an excellent standard of service and I refused to waste any more time in receiving a bare minimum standard of service Their solution was minimal and dishonest I would not recommend this shop to anyone

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Daniel Salgado

I have used Rice for over 10 years for service on two cars. I used them because I trust them. Recently I had my 11 year old car upgraded. Including full detailing. The car came back in showroom condition, and felt great. Of course I highly recommend them. They treat each customer with respect and they know cars.

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Romana Sh

Rice's Auto Repair provided excellent service at a reasonable price for my brake change. They completed the job quickly, and I didn’t have to wait until the next day. I really appreciate their professionalism, friendlyness and honesty.