Municipal Credit Union NY 11201

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Elliott Williams

I joined this bank more than two decades ago . At that time it was restricted to city employees or family members of city employees. I was already a chase customer. But liked the exclusivity of MCU . Over the years I have received many loans with them with excellent terms. Recently MCU has allowed non city employees to join and I believe its a good idea. The more the merrier. Unfortunately acess to MCU ATM is scarce and that means more fees.and the downtown Brooklyn branch ATM is constantly malfunctioning . Recently I emailed customer service about a Bermuda 50 dollar currency I need to deposit. When I Googled the info I was recommended to deposit it at a credit union! So I was expecting finally I could have this converted to US currency which is equal. 48 hours later I was told MCU credit union does not handle foreign currency?. Chase does but you have to go on a search of your own to find the right branch.

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Serbe Jay

Reaching customer service at this bank is extremely difficult. The automated telephone system is overly complicated and frustrating to navigate, and it often routes you back to the main menu instead of connecting you to a live representative. When you do manage to reach someone, the customer service agents are frequently rude and unhelpful. Overall, the experience feels dismissive and inefficient, making even simple issues unnecessarily hard to resolve.

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Barbara Y

The staff members were friendly, knowledgeable and smartly attired . My needs were met in a timely and.relaxed atmosphere . There were no long lines and environment was tastefully decorated, light filled and condicive to peaceful business transaction.