Rick's Reliable Transmissions TN 38555

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Christian Lowe

Rick done a great job on my suv for told be it would be 10-12k took it to Rick and fixed it for $318 and be working fine for a few weeks thank you!

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Jon Fortner

Rick got us a quick quote. So we didn't have to wonder all night if we were going to breach our budget. Also before fixing it they gave us 2 price options. Very Honest and trustworthy.

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Kiley Spradley

It's unfortunate that I have to leave one star in order to write this review. If I could rate them with -100,000,000 stars I would. This experience dates back all the way to June 2024. They were the only shop around that was able to work on my truck's transmission right away. The first thing I noticed when we pulled up with the transmission was the fact that it looked like a junk yard/car dealership. There was so many vehicles there we didn't have a legitimate place to park so we just parked. Rick himself talked to my dad and I. He seemed to have an attitude but what old man doesn't? Anyways he said it would be a week and it'll be fixed. Well, a week turned into a month. After $986.00 we brought the transmission home. Went to install it and it wasn't fixed properly. If it was actually fixed properly it would've lined up and would've been able to be installed. They then refused to take the transmission back for a whole month. Now it is August 2024. My dad and his boss trailer the truck and the transmission back to the shop. Rick himself said he would get to it right away. Guess what? 6 whole weeks go by and my truck is still in the same spot it was when my dad and his boss unloaded it off the trailer. Rick just kept making up every excuse in the book as to why he couldn't work on it. My dad had to go up there and talk to him. He then started working on it. First, he said he had to redo the whole transmission. Then he kept finding all kinds of things that he just had to repair in order for the truck to even run. Now Rick is asking for more money, $2,000.00 more. He said he had to work on the transmission, fix a supposed oil leak, and fix the entire brake system in order for the truck to even run. My dad was calling the shop 3-4 times a week and every time Rick was supposedly with a customer or test driving a vehicle. The receptionist even claimed that Rick had constantly been calling my dad with updates. That's a complete lie. It is now December 20th 2024. A total of 5 months straight this shop has had my truck. Since when in the history of mechanic shops do they take 5 months to fix a vehicle? My dad has just gotten home with my truck. It ran and drove, but guess what? There's an oil leak that's so severe the entire truck was smoking, the transmission is NOT fixed and NOT shifting right, and the truck barely has any power to barely even drive. Why is it a total of 6 months and my truck isn't fixed? DO NOT TAKE YOUR VEHICLE TO THIS SHOP! They are scammers and liars! Now, I'm going to have to take my truck to yet ANOTHER shop. At least I know another shop will actually work on my truck and fix it! I REPEAT, DO NOT TAKE YOUR VEHICLE TO "Rick's Reliable Transmissions"! They need to change their name from "Reliable" to "Junk"!