TD Bank NY 10013

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Hank Chang

Pretty straightforward TD in Chinatown, walk in and the ATMs are there, no separating doorway to the main staff area, so maybe not open to the public after hours? Open 7 days a week. They do not have a bathroom for customers, as a note. Didn't have to wait in line for the cashier at all.

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Jimmy Wilson

The staffs are unprofessional and impatience. They gave me the fause information. Made me went to that same location twice for nothing. Wasted of time. I went to this branch 2 weeks ago about renting a safe box. TD BANK (155 Canal St, New York, NY 10013) I know that there is a long waiting list. I have been already signed in on their waiting list form 2 years ago. But never hear from the bank, so I went back to check for updates. The teller told me to come back in 2 weeks there will be box available. So, I went back 2 weeks later, but they told me there is no available box and they don’t even know when there will be available one. So I ask them to check for my status, they are impatience and gave me the looks that they just want to get me out of the branch. Finally, I get them to work. They took out a note binder with pages falling a part. The banker is acting like he is checking, he just flip couple of pages and told me he couldn’t find it. And told me to continue waiting. You can tell some of the pages are already lost. people that are still waiting don’t even know that they are out, no longer in the list. Well, this is 2024, they should have a more organized way of putting people in the waitlist, they should have customers name and their contact number in a computer system. This way customers can easily check for their spot on the list. Very disappointed with their attitude towards the customer, Not willing to help. Very impatience, unprofessional and Unorganized. The bank staffs needs more training, they are paid to do their job right by provide service for their customers.

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James Smith

10/24/2024 11:20am This morning I went to this TD BANK branch wanting to pay my safety box fee. (155 Canal St, New York, NY 10013) I told the young teller ahead of time that the box is from another branch so he doesn’t need to look all over. I gave him the box number, branch address Ridegewood downtown and branch number that assigned for that specific location. But the teller told me that I can’t pay another branch safety box in this branch. Which is a lie. I told him I had paid it in this branch before, so I know I can. The teller gives you a look that he doesn’t care whatever you telling him, he is chewing gum while shaken his feet acting like he is the boss. he said their system has changed. To prove that he is lying, I went to another branch that is 5 minutes walk from this one. (250 Canal St, New York, NY 10013) a recent buildup branch. I ask for the same needs, which is to pay another branch safety box fee in a different branch. The teller here said yes, and ask me for ID and box locations branch. Here I got my fee paid within few minutes. The teller in 155 Canal St needs more training, if something he doesn’t know. He should ask his manager, not just telling lies. The bank provides banking infrastructure and services, in my case I don’t see the teller is doing his job to help. He is very disappointing and unprofessional. This is unacceptable and wasting time.