Advance Auto Parts VA 23009

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John Agostino

I ordered a part on line and had it delivered to my house. turns out it was the wrong part. the return policy states "Return to any store location for refund" when I attempted to return it I was told "We can not get the computer to accept the return. but we can give you store credit for the amount but not for the same day delivery charge." when i asked why i was informed to call the customer service line and see if they can help but they are not available until tomorrow. the attitude was like i was a bother to them and they did not really care to help me. so i returned with the part during the hours that the customer service was available after calling them and getting a claim number. customer service advised me to return to the store and have them call the number to return the part and get it credited back to my card. again when i returned in with the part i was greeted with a bad attitude of they didn't want to help me. i asked them if they would call the number. the manage rudely asked me if i wanted to talk to them. i said no. when she we finished on the phone she rudely said "It's bee removed from your card" so i left and sat in my car and checked the account on line because they did not give me any receipt or conformation of the return. the manager was outside so i asked her "Did they say how ling it would be before they credit my account.? her reply was a smart short attitude filled they didn't say and walked off. I have been going to that store since it opened and the new management is more concerned about personal jokes and their cell phones. will never go back again

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Shelby Seay

Thank you Josh for helping me out with getting my new headlight bulb! As a female I was LOST!I actually went to the Advanced Auto in Mechanicsville & left super frustrated! I knew I could come to KW & get the service I wanted! (I tell EVERYONE about this store) Super kind and very helpful! Great job and will be back?

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Bandit Films

I swear EVERY SINGLE TIME I come in the store, I get rung up by "Mr. Personality". I would love to tell you his name, but he always has another jacket on that hides his name badge. He's a younger white guy. He clearly does NOT want to be there. I've had him ring me up and then say under his breath, "Well I guess I'm not going to get my work done today" as if it's my fault that I'm a customer. I've had times he yells out, "NEEEXT" in the most depressing frustrating way as if he's tired of ringing up people. He's depressing and draining and I haaaate having him ring me up. He answers questions with as little words as possible. They really need to get rid of him. This isn't an isolated incident. He has ALWAYS been this way. It's a shame becuase everyone else in the store is amazing and helpful! This guy comes off as a guy who just wants to get his check and go home. Do NOT ask him and mechanical questions! He gives you answers that are wrong and sound completely made up. Maybe he hides his name on purpose so no one can report him.......