Cassidy Auto Services VA 23009

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Lisa Harvey

I had a disappointing experience at this business that I feel is important to share. While I was there, a young child—who seemed to be related to the owner—asked loudly whether I was a boy or a girl. The adult present, who I believe owns the store, did not step in to correct the child or offer any kind of apology. Instead, the child was later rewarded with candy, which made the situation feel even more disrespectful. Additionally, when my sister had her vehicle worked on, a woman—possibly a relative or staff member—sat nearby and stared at me the entire time, clearly waiting for a reaction. Again, no one apologized or addressed the uncomfortable behavior. If you’re LGBTQ+ or just someone who presents differently, I would not recommend this place. The environment felt unwelcoming and, frankly, discriminatory. I strongly encourage others to support businesses that treat all customers with respect and dignity.

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Eric Green

Had my dad's car towed there to have the transmission looked at. Never got called with and update and had to call myself. Then I was told it needed a new transmission that would cost $3 to 4k to fix, yet never could tell me "why" it needed a new transmission. After pressing for and answer on what was wrong with the transmission that warranted a whole new transmission, he became extremely rude and said "I don't have time for this, my kids need to eat". I know folks have it hard in this economy, but that no reason to be unprofessional and rude. Took it to Arrow Transmission and was fixed in less than a week by replacing a bad speed sensor, with a fluid change for about $650, versus up to 4k and a new transmission. No one in the family is giving Cassidy business from here on out. Arrow Transmission is very professional, polite, and took the time to explain what they found, and even provided pictures and documentation of the troubleshooting process, highly recomend them!

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Caroline Salisbury

Jessica and Patrick are wonderful! They inspected my car and fixed several items that needed replacing for a VERY reasonable price so I took them my dad's car that had failed inspection at another location. Patrick even brought the parts out and demonstrated to me what was happening! They are the ONLY shop in King William that is thorough, fair, and truly care for their customer's wallets and their safety! Thank you guys so much!!!!!