James Robinson Inc NY 10022

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alex wait

A true treasure trove of spectacular antique and art deco jewelry pieces. It was a pleasure to meet Craig, who was both friendly and incredibly knowledgeable about the exquisite pieces, designers and the periods from which they come from. This store is a wonderful gem, and I look forward to my next visit!

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Steven Fischer

When rating a business it is important to rate them on Honesty, reliability, customer service and above all the knowledge that you are not just a bank account. Today I learned I am only a bank account To Robinson Inc. My family has been buying from places like JJ Lally (Excellent) A La Vieille Russie (Excellent) etc,. In the course of decades we have not only bought but on occasion Sold. So imagine my surprise when attempting to call James Robinson I encountered difficulty just getting a sales representative to accept the call. The excuse was "We just got back from the Armory Show" (about 8 blocks away from the store. It's so difficult to place jewelry back in the display cases (inferred but not stated) When I asked about my email to them being viewed I literally got brushed off being told (well looking at those pictures would take us several days. I'm not kidding, she actually told me to stop bothering her for the next three days while they watched service people unpack things to place in the room around them. Not once in Seventy years when we were in the store (E57th) were we told to leave and come back because accepting our money was too much effort. When I asked more persistently that the emails (two total) be looked at I was told she would do it and get back to me today. Within minutes I received this: No, thank you. These items are not for us. Hope the answer was quick enough for you, sir. Cut and copied the entire email. I am now in receipt of two more emails where the store made up excuses including insulting me for being rude to the girl, which never happened. So Now I'm going to be rude. This place does Not Deserve the reputation they portray. It's a false front. They want your money and will place the imaginary portrayal of their sales girl before even asking the customer what their encounter had been. No one asked me anything. I got pushed off, ignored, treated rudely by both the woman who answers the phone and the sales girl then in an email from someone named James. I whole heartedly recommend anyone who wants an honest encounter to look elsewhere. James Robinsons reputation clearly was left in their 57th st showroom.

H

Hey Doug!

Dealing with Craig has been a pleasure. He is both knowledgeable and helpful beyond my expectations. If you are thinking of glassware either to buy or sell I would highly recommend Craig as your point of contact.