MZ Wallace NY 10012

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Meg Horne

I was on the fence about which bag to buy but Tony was amazingly patient. He knew which bag I needed and when I thought I had decided on a color, he brought out one more because he knew I would like it better. He was completely unrushed despite there being other customers in the store but he constantly checked on everyone to make sure they felt taken care of. Just really exceptional service and I’m so glad I visited the store in person. I will absolutely go back and get Tony’s opinion on my next bag.

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Adena Greenberg

I had a truly fabulous experience at the Crosby Street store and bought a tote and backpack. I am totally loving both. The store manager is responsible for the enjoyable and satisfying experience that I had. He was exceedingly knowledgable, patient, involved and helpful. I had looked at the website in advance of visiting the store but, in the end, didn't buy the bags that I had in mind to purchase. This was because the manager helped me to discern which bags would best suit my needs and my height (just under 5'. I remain exceeedingly grateful to him for helping me make the choices that I have enjoyed so much. I could not have had a better experience and can't wait to go back to the store to both see the manager and buy another amazing MCWallace bag. I'm hooked on both!

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Allison Cohen

This was my first visit to MZ Wallace in Soho, and I had an outstanding experience thanks to Tony, the assistant store manager. He was incredibly professional, patient, and attentive. Even with other customers in the store, he never rushed me — instead, he took the time to walk me through each bag, explaining the compartments and features with care. His calm, thoughtful approach and attention to detail made the experience feel personal and seamless. His company should know how lucky they are to have him!