Wells Fargo Bank NY 11205

H

Honest Reviews

Extremely disappointing. I was a customer in 2014, and recently moved back to the U.S, expecting a smooth transition. Despite having all my information on file, I had to visit the branch more than 3 times, only to receive conflicting instructions from the back office each visit regarding how to verify my information. Ultimately, even after providing and verifying all the required legal documentation, my account was opened and then closed because the bank ultimately “couldn’t verify my information”. The only positive aspect of this experience was the branch manager, Courtney, who tried to assist me throughout the ordeal, despite the challenges caused by the banks processes and incomplete instructions. 5 stars for Courtney. 1 star for Wells Fargo

P

Patricia Ronquillo

My husband and I would like to thank Garcelle for resolving an issue we were having. We visited another branch earlier in the day and was told, what we needed done could not be done. Garcelle not only completed our transaction, she stayed after closing to ensure everything was completed. Wonderful customer service. We were truly thinking of canceling the account with the runaround we were receiving. We will only do business at the Flushing branch from now on. Thank you Garcelle for being a true professional.

M

Moshe Mermelstein

I recently started using Wells Fargo for a checking account, and honestly, it has been nothing but a headache. One day I suddenly see an overdraft fee because they decided to approve a transaction even though I didn’t have the funds — on a debit card. I called immediately and told them to turn OFF any overdraft. I made it very clear: if there’s no money, decline the transaction. They confirmed it was fixed. Well, guess what? It’s STILL happening. Over and over. My account keeps going into overdraft and I keep getting slapped with $35 fees for something I explicitly told them NOT to allow. This is either incompetence or a straight-up scam. I’m beyond frustrated.