PronTow GA 30294

F

Franchesca Thomas

I had the horrible experience of even coming in contact with this company against my will. My car was illegally towed with no notice from my apartment complex , and not only was I met with rude and willfully ignorant staff they damaged the car . I can’t even say don’t ever use them because they are a SCAM company they work with apartment complexes to tow cars that’s how they operate even after staying on the phone with the regional manager and confirming the day before that my vehicle was illegally taken they were still trying to lie and charge me $287 . With impunity they looked me in my face and tried to scam me . Stay far AWAY. I will be speaking to my attorney and filing a police report they will have to fix the damage ! Thrash company trash people

M

Mrs P “China Doll” Atkinson

I had a great experience with Proton Tow Service. They were very professional, responsive, and arrived quickly when I needed help. The driver was friendly and handled my vehicle with care. The whole process was smooth and stress-free. I truly appreciate their fast and reliable service and would definitely recommend them to anyone who needs towing assistance.

C

Candence Jones

Prontow Towing – 5035 Hwy 42, Ellenwood, GA 30294 I am writing to document an unprofessional and unacceptable experience with Prontow Towing. I arrived at 1000 Hidden Chase Apartment Complex at 12:30 PM, where I was initially provided the wrong tow address. After contacting the company to obtain the correct Ellenwood location, I arrived at approximately 1:30 PM. I was informed my vehicle was not on-site but would arrive in roughly 20 minutes. When I followed up for an ETA 10 minutes later, I was abruptly told that I had to wait for a supervisor. Once the supervisor arrived, the situation became even more concerning. He informed me that my vehicle was at a different undisclosed location and then directed me to hand over my keys so he could personally drive my car back to the facility. I suggested following him after paying the tow fee a reasonable and common-sense request. He refused and still would not disclose my vehicle’s location. This conduct raises serious questions about transparency, accountability, and the proper handling of customer property. No consumer should be denied information about their own vehicle or be asked to surrender keys without clear justification. Based on this experience, I strongly advise others to exercise caution when dealing with Prontow Towing. I wish I could give zero stars!