McDonald's NY 10017

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Phillip Lane

I've visited a lot of McDonald's all across the country, and this one was not what I expected. One would think that being in NYC, this McDonald's would be overcrowded, dirty, and staffed with curt employees. In reality, the place was busy, but things were moving right along. It was cleaner than many others I've visited, and the staff was the MOST professional McDonald's staff I have ever encountered. The worst part of the experience was finding out that they moved the Monopoly game to the McDonald's app. That was always so much fun, collecting pieces and winning fries along the way. From cutting out play places to remodels that leave restaurants feeling like white box prisons to axing the joy in a game, McDonald's corp excels at trading esthetic, quality, and soul for a streamlined way of exchanging potatoes for your dollar. The staff at this location did a great job today! Corp, still has a looooong way to go.

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Ebony Evans

I popped on for a quick breakfast as I had a while to wait for my train. Ordered online. Then added a drink oat the check out. Older woman was ignorant to be polite. Tried to bark orders at me. Then when I asked her over to give me the food I’d ordered she played ignorant and tried to lie and say she hadn’t told me to wait at the other counter while the drink was being made. I relied what she’d said and asked for my food before it got any colder as I couldn’t be bothered to wait to have it remade. The manager was on his break and I had a reason to catch. But I will be back next month to see if she’s gained any manners or I’ll be speaking to which ever manager is on that day. The one that was there seemed sick of her and her sub par service also.

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Mar Maarod

This McDonald's is truly disgusting. My order was incomplete, and when they finally gave us the rest of it, four of the buns on our sandwiches were completely burnt black inside. They have no concept of cleanliness or hygiene. The floors and tables were dirty. The restroom was a nightmare, with feces smeared on the toilet seat and part of the floor, and used toilet paper scattered everywhere. They didn't even have hand soap. This same franchise operates in underdeveloped and poor countries, and visiting those McDonald's is actually a pleasant experience compared to this one. The owner urgently needs to conduct an evaluation of his staff and also of his business.