Batteries Plus CT 06825

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Mariros Roman

Lis helped my Husband and myself with new screens. She was so kind and caring. She was very patient and knew exactly what she was doing!! I will come see Lis again! The store was busy and she maintained control and handled everything with ease!

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Christian Regalado

As I read the past reviews this store had, I wondered what changed. This store has to be the worst customer experience I had this year. It started with my wife needing a new screen on her phone. S22 Ultra to be exact. Whomever did the installed must have done a poor job, within 2 hours of the repair my wife noticed that the screen was making a clicking sound, I like to support local business, so I did not want to create waves by contacting Tmobile and filing a complaint about the repair. In the past when I have contacted the big corporations that usually sublet the work out to the smaller local business, the small business gets a "Bad" report on their history. So I decided to contact BATTERY PLUS directly, I nice girl picked up the phone and I explained the situation, she said no problem and instructed me to come in at any time. However the next day my wife showed up and spoke to a another employee, not sure if it was Richard, but she showed him the flaw in the repair, it was pretty obvious. However they claimed the phone had additional damage, because by then the phone screen had a stripe going thru the screen,I found that pretty odd since these people do these repairs all day and they should be able to tell if the screen had any stress marks from additional impacts, needless to say if they had done that they would see there was no additional damage wouldn't be here writing this. They suggested for my wife to call Tmobile again and file another claim so they can get paid again to replace the screen. Here is were the problem lies, Tmobile/Asurant will not open a new claim because I called them after speaking to my wife to explain to them about the faulty repair and they claim I have a 90 day warranty!!!!! I call them back and explained that to Richard myself and he told me to call them again, so you see now I'm in the middle and my wife still does not have a working phone. This problem is not worth the aggravation so I just figured is time for an upgrade and give me wife an early Xmass present. If you choose this location for your screen repair just examine the phone very closely when you get it back, unless you don't mind getting the run around to ultimately just having to get a new phone

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Charles Stewart

I came in about 2 weeks ago to get my phone fixed. I had a scheduled appointment that I was 25 minutes late for. Fortunately for me, by the grace of God, Richard willingly cancelled his uber and fixed my phone. Shafi was extremely nice as well. If not for Richard and Shafi being the nicest gentlemen you’ll ever meet, I probably still wouldn’t have a phone. I recommend this location for any needs related to electronics and batteries. 10/10 service, speed, reliability and maintenance. These gentlemen really helped me unimaginably. I pray God watches over these men and blesses them and their families. Thank you Richard and Shafi!