21 Motors 27020

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Relixr

Probably one of the worst customer service experiences I’ve had in a long time. Called ahead to check for 99-04 Mustangs. Specifically for headlights, and front bumper cover. This incredibly rude Lady answered the phone and I asked if they had any. The entire time speaking she had the most distasteful tone, and cut me off several times. She asked if mine was a 99, and I said that it was 2003, but those specific parts between those years are easily interchangeable. I didn’t even get to finish that sentence before she cut me off and said “no my interchange system tells me what fits.” Before hanging up on me. You guys need to hire someone that for one, doesn’t treat customers like this, because it also just lost you guys a sale. and two, get someone that actually knows what they are talking about and what parts fit what vehicles. If you’re a potential customer reading this, there are much better places and people to give your money to. Update: went and purchased some headlights from a 99 mustang and guess what, they fit! It’s almost as if she doesn’t know what she’s talking about.

A

AXGXHX DX

Lady didn’t honor warrant even after showing her the receipt with the part my name and how much I paid she said I was missing a small piece of paper with I’m pretty sure was the a transaction piece ridiculous honestly

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Ellis Simpkins

The woman are lazy and liars I went there today and there are 4 woman in office my granddaughter had to use the bathroom she 5 years old they said they didn't have a bathroom there that's one lie the lady said gas station down the road the was a gas station but no bathroom 2 lie I have bought stuff from them before but after them doing my little granddaughter like that to hell with 21 motors the owner needs to change there employees or I personally will spread rumor about them lies I will not go back there ever again I hope they lose business and close there doors