21 Motors 27020

J

Jack Frost

The experience while I was there was pleasant, everyone was happy to help and were ready to find the part I needed. The experience after was terrible. While I was in the process of paying for the part, Angel, the woman that was working at the front desk, affirmed me that I had 30 days to make a return and even told me that sometimes the restock fee was waived. I directly asked Angel if I was dumb and bought the wrong part if I could return it, she told me yes. One day later I look at the part closer and see I bought the wrong part but it was raining so I didn't bother trying to return the part. Two days after purchase, I was told I could not return the part because of what I had planned to do with it. I reminded Angel that she personally confirmed that I could return it, she told me flatly that I could not bring it back, even if I never even touched the part besides looking at it. I literally never moved the part I bought from where I placed it in my back seat, and I can't return it because of what why I wanted it. I will never return to this business and will actively tell all friends and family to never go here.

T

Travis Psutka

Drove down from Canada for a truck cab, was exactly as explained. They did send me current photos which made the long distance purchase a lot easier. The guys were great and incredibly fast loading it!

H

Hannah Darnell

This place was horrible. The woman working behind the counter completely lied to me and sold me the wrong part and refused to take it back. After telling me I had a 30 day warranty. This place needs to get better staff that do not go back on their word And I am surprised people like that are allowed to get away with it

O

Omar Delacruz

Great people, reasonable prices, awesome service, professional people, highly recommended.

J

Jennifer Cleary

awful! i own my own business i went in to get a wheel for resale. The “lady” was very very rude! She said i thought you were getting the wheel for your son! i said no i’m getting it for resale! i understand it’s used but it has marks all over it and no discount for that. They also give you a free tire to dispose of, BAD BUSINESS

D

Dick Johnson

Great place with great prices! very friendly staff. will be back for sure.

G

George Jimenez

The ladies behind the counter were very nice and attentive. I did not wait long at all. It was an absolute pleasure coming here

J

Just Whips

Bought an amp, installed and didnt work. Initiated return and was supposed to be reached out too. Called again and was apparently 3 days out of warranty. Junk yard across the board. Employees, parts, etc. are all inoperable

k

kingauto repair

Great service and parts , outside charlotte but quality of parts make worth the drive

T

Teresa Woodel

be careful this woman angel that works here makes up lies about other companies and post them on google reviews.

j

jimmy serrano

If you want to sell scrap metal, They will only pay for steel. Technically, they will buy your copper aluminum, etc. But they will just give a scrap steel price. But there is always an employee there to help you unload. A few months ago I purchased a used fuel pump from them that was defective. It was almost a week later when I went to return it, and was a little worried that they wouldn't give me another one seen as how the one I got was the only one that they had at the time. But since I had the receipt there was absolutely no problem at all and exchanging it. I had to wait three or four days for them to take another one off of a vehicle, but totally worth it for the money I was saving. That's really the only experience I have on the used parts side but refreshingly was a positive one.

M

Matthew Coggins

Be wary of the parts you buy from them. Don’t expect them to help out after they told you it was in good working order. The parts may be worse than the part you’re trying to replace. So just avoid them if at all possible. It will cost you more time and money than it’s worth.

D

Donny Cason

Couldn't have been happier with my experience. I bought a pair of H3 seats and center console, paid for them over the phone and picked them up a few days later. Items were ready when I arrived and in excellent condition. Before I bought them, the employees went out of their way to get additional pictures sent to me. Wouldn't hesitate to do business with them again. Thank you!👌

D

David Ramsey

I called the day before to see if they had the part I needed. The woman who answered was very helpful. She found the part I needed and we talked about the price. I went up today to get the part and they were very busy. I told them who l was and she remembered who l was. She sent someone to get the part and the price was better than everyone else's. Part is in great shape with no issues. I would go again if l needed something else. I drove 35 miles and still saved money. Thank you 21 Motors. D. Ramsey

B

Brent McGee

Quinn did an AWESOME job populist my door this morning!! Maybe 10 minutes later, it’s already pulled and in my Subaru! Let the ladies help you find the part you need, here @21motors!!! Don’t wait!!!

P

Paul Hallquist

Traveled from Va over 3 hours away to pick up a hitch for my VW. Paid for it 3 days prior..once i arrived it was pulled and ready to go. Even worked with me and met me on a holiday. Great price too. Thanks guys!

K

Kacie Erving

I usually don't write reviews... but I had a great experience at 21 Motors. Billie was very helpful and knowledgable at the front desk in helping me get the parts I needed. Everyone that I came in contact with was polite and accommodating! I highly recommend 21 Motors to anyone that needs a car part for their vehicle.

B

Brian Morales

Great service and fast! Highly recommend!

V

Vivianus James

This place sold me headlights that were classified as the wrong year. And I returned them, but they won't give me a refund. Work on your taxonomy. Schronce used parts in Conover recommended 21 Motors. Avoid this place.

A

Airon Phoenix

It's a long story and unfortunately, there's nothing good to say about the experience. Would recommend other businesses with more integrity and better customer service.

L

Lee Stewart

Great place to buy used auto parts. the staff were helpful, friendly and professional. Priced just right. Would definitely make the 5hr drive to buy from them again.

H

Hayden Wyke

These people don’t stand behind there parts and are unwilling to help remedy any issues. Just wasted a lot of time and money paying a shop to install a faulty rear differential

J

Joseph Gordon

Top notch Customer Service. I love the home town feel of the place and the office is like a mini museum. I also love how even if they do not have your part they will help you find it somewhere else.. Not to mention they all ways seem to be the cheapest.

C

Cindy Anderson

Drove a over a hour after calling to purchase door panels. They told me they where available a price and a cut off time .I arrive on time to then find that the panels where not in useable condition.

L

Laura Williams

Good prices other then that just took forever for them to bring me up my 2 parts I highly recommend

g

garry welborn

Very nice people. Had exactly what I needed, and it was a fair price. Hadn't been there in a while but I will be going back.

A

Ashlen Rae

This place is a total disgrace offered me $100 for a 1998 Honda Accord with a motor with less than 120,000 miles under the hood. Never use these people they are nothing but a bunch of scam artists. Such a disgrace. They got the one star bc there isnt a 0 star option.

H

Home Herbster

I paid for a winshield online 5 minutes later i called to cancel order the refused to cancel order told me i can take it or leave it. They did finally make it right but after frustration

M

Mark Hamric

We buy a lot of parts from them. I've never had a problem with returns as long as I have the receipt.

D

Dickie Polk

Really nice people. Very helpful, good prices and quality parts. I would recommend this company to anybody.