21 Motors 27020

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Jack Frost

The experience while I was there was pleasant, everyone was happy to help and were ready to find the part I needed. The experience after was terrible. While I was in the process of paying for the part, Angel, the woman that was working at the front desk, affirmed me that I had 30 days to make a return and even told me that sometimes the restock fee was waived. I directly asked Angel if I was dumb and bought the wrong part if I could return it, she told me yes. One day later I look at the part closer and see I bought the wrong part but it was raining so I didn't bother trying to return the part. Two days after purchase, I was told I could not return the part because of what I had planned to do with it. I reminded Angel that she personally confirmed that I could return it, she told me flatly that I could not bring it back, even if I never even touched the part besides looking at it. I literally never moved the part I bought from where I placed it in my back seat, and I can't return it because of what why I wanted it. I will never return to this business and will actively tell all friends and family to never go here.

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Travis Psutka

Drove down from Canada for a truck cab, was exactly as explained. They did send me current photos which made the long distance purchase a lot easier. The guys were great and incredibly fast loading it!

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Hannah Darnell

This place was horrible. The woman working behind the counter completely lied to me and sold me the wrong part and refused to take it back. After telling me I had a 30 day warranty. This place needs to get better staff that do not go back on their word And I am surprised people like that are allowed to get away with it